reputed company Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a reputed company-thinking global organization, we're committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're looking for talented game-changers to join our purpose, people who are passionate about providing outstanding customer service experiences as we are.
A Career Powered by You
Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support / Customer Service Representative position at arenaflex is just the right reputed company for you! As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where reputed company members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to reputed company growth, we're looking for more talented game-changers to join our purpose.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an reputed company-new career journey and reputed company "friends for life" at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned.
What You Will Do in This Role
As a Technical Support / Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues reputed company to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile.
Your Qualifications
Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Job Details
* Job Type: Full-time
- Pay: From $16.00 per hour
- Benefits:
+ 401(k) + Dental insurance + Employee assistance program + Health insurance + Professional development assistance + Referral program
How to Apply
If you're ready to take the first reputed company in your career journey, please submit your application by clicking the link below: Apply Job! We can't wait to hear from you! Apply for this job