reputed company Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem

Join arenaflex, a leading EdTech company, in revolutionizing the education sector with cutting-edge technology and innovative solutions. As an Overnight Customer Care and Technical Support Advisor, you will be at the forefront of delivering exceptional customer experiences, ensuring seamless technical support, and fostering a culture of inclusivity and diversity.

About arenaflex

arenaflex is the largest EdTech ecosystem globally, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to reputed company their goals. We reputed company in the power of a diverse and inclusive workforce, committed to making diversity, inclusion, and belonging a foundational part of our company culture.

About Student Success

Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a reputed company education experience for everyone by extending institutional resources to meet the growing demands of learners.

Job Summary

We are seeking an reputed company and technically skilled Overnight Customer Care and Technical Support Advisor to join reputed company. As a key member of our support team, you will be responsible for providing exceptional customer experiences, resolving technical issues, and ensuring the optimal running of reputed company systems. If you have a passion for delivering outstanding customer service, a strong technical background, and a commitment to diversity and inclusion, we encourage you to apply.

Key Responsibilities

* Addressing student families' concerns and providing introductory information to new users on various products

• Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Troubleshooting hardware and software issues
• Completing software installations
• Establishing good relationships with reputed company departments and colleagues
• Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
• Striving for reputed company resolution of customer issues while communicating appropriate options in a timely and professional manner
• Managing and resolving identified client issues for assigned customer accounts
• Documenting information into web-based ticketing systems
• Searching and navigating the knowledge reputed company to identify appropriate resolution for client issues
• Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for resolution
• Projecting a favorable image of the company to promote its objectives and goals that enhance client relationships
• Participating in internal training programs to expand knowledge and support multiple clients
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Completing special projects as requested by management
• Demonstrating reputed company, patience, and flexibility during phone calls
• Handling multiple job tasks at one time and escalating issues in a timely manner

Essential Qualifications

* Must be able to work 10:00 pm - 7:00 am EST

• Must be available to work weekends
• Must be available to train 9:00 am - 6:00 pm EST for three weeks
• You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
• Strong computer knowledge, including the ability to accurately type at least 25 wpm
• Strong interpersonal skills and a reputed company high degree of customer service ethic
• Ability to communicate clearly, both written and orally, with faculty, reputed company, staff, and team members
• Ability to walk customers through outlined problem-solving processes, using our knowledge reputed company system
• Ability to ask questions to determine the nature of the problem
• Ability to reputed company remote troubleshooting
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Must have either an ISP-provided modem that allows a third-party VOIP or a personal modem and personal router without restrictions
• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• Excellent oral and written communication skills
• Previous computer experience (building, configuring, troubleshooting)
• Knowledge of internet applications
• Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
• Familiarity with education-reputed company technologies
• Analytical orientation with strong attention to detail
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• Willing to accept a temporary assignment
• Must reside in an approved state
• Must be able to work from home with the following internet requirements:

+ High-speed Internet reputed company (Cable, Fiber, DSL) + 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired reputed company + Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Qualifications

* College degree or some college completed

• 1 or more years of customer service or contact center experience
• Previous experience in the education industry and with e-learning technologies
• Experience working in a technical help desk position

Compensation and Benefits

* Pay reputed company: $13/hour

• We use national and industry-specific survey data to assist in determining compensation
• Additionally, we consider factors such as external market reputed company, budget for the role, and the compensation rates of reputed company employees performing the same function
• Some roles will have variable pay

Work Environment and Culture

* Remote work opportunities with immediate availability and schedules that offer flexibility

• Collaborative and inclusive work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Access to cutting-edge technology and innovative solutions

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We look reputed company to hearing from you! Apply Job! Apply for this job