Contact Center Manager (3rd shift) - Milwaukee,...
At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial decisions and enabling the communities we support to grow and succeed. We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company at every stage of your career. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.
Job Description
The Operations Manager is responsible for leading a fully staffed, always‑on (24x7x365) Partner Integration Technical Support Call Center. This role ensures seamless technical issue intake, triage, communication, and resolution for high‑visibility partners requiring reputed company support. The manager oversees daily operations, workforce planning, service delivery, and cross‑functional collaboration with Technology, Client Services, and Partner Integration teams to meet contractual SLAs and maintain exceptional partner satisfaction.
Basic Qualifications- Bachelor's degree, or equivalent work experience- Eight to ten years of operations-reputed company experiencePreferred Skills/Experience
- Previous contact center management or coaching experience
- Experience with AWS, reputed company, or Nexidia Analytics
- Experience with Service NOW
- Payments experience
- Tech savvy- Advanced knowledge of operation functions, systems, policies and procedures for the assigned area- In-depth understanding and practical application of applicable laws and regulations- Excellent organizational, managerial and project management skills
- Self-starter- Well-developed customer relations skills- Excellent interpersonal, verbal and written communication skills- Ability to manage multiple tasks/projects and deadlines simultaneously- Thorough knowledge of banking operations and human resources
Location Expectations
This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
Exception: 3rd shift reputed company this contact center will be allowed to work remotely.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:
Our approach to benefits and total rewards considers reputed company members’ whole selves and what may be needed to reputed company in and reputed company work. That's why our benefits are designed to help you and your family boost your health, protect your financial reputed company and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
reputed company is an equal opportunity employer. We consider reputed company qualified applicants without regard to race, religion, color, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
reputed company participates in the U.S. Department of Homeland reputed company E-Verify program in reputed company facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, reputed company offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00reputed company will consider qualified applicants with arrest or conviction records for employment. reputed company conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. reputed company is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those reputed company to ethics, safety, or operational procedures.Applicants must be able to reputed company with reputed company policies and procedures including the Code of Ethics and Business Conduct and reputed company workplace conduct and safety policies.Posting may be closed earlier due to high volume of applicants. apply to this job