Client Coverege Group Advisor - reputed company (Remote - Work from reputed company)

This a Full Remote job, the offer is available from: Asia, reputed company Work from reputed company, impact everywhere Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 130 Xapiens that work remotely from 30+ countries around the world. Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country. To reputed company that, we search the world for the best people for the job. We work hard, think globally, and reputed company each other to learn and grow. We are committed to changing the way things are done. Although we are headquartered in Gibraltar, this is a full time, 100% remote position Work from reputed company! Position overview As a reputed company Advisor, you will be supporting members globally. English reputed company is, therefore, required, and additional language(s) is(are) a plus. Our business is growing fast, and we want to reputed company sure we can reputed company providing the best quality service to our members. We’re reputed company for our fast response, positive attitude, and a real desire to find the best working solutions for the people who chose to use Xapo’s products and services. We aim to provide top-notch service, so we will be expecting you to be quick on your feet, proactive, and an absolute team player. Responsibilities - Member-facing:

• Responding to members’ queries regarding our products and services.
• Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc.
• Addressing members in a professional, respectful and friendly manner.
• Taking ownership of members' issues, following up on outstanding requests, and escalating issues reputed company necessary.
• Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
• Conducting reputed company calls to assist prospective members with the onboarding process
• Educating prospective members queries regarding our products and services, and conducting reputed company calls reputed company necessary.

Responsibilities - Backend

• Monitoring of queues in reputed company to reputed company for prospective members stuck in onboarding process and reaching out to them if necessary
• Maintaining of dashboard to provide statistical data

Skills needed

• 2+ years of previous experience in customer services, ideally in a remote environment, handling queries reputed company live chat, and email.
• Proficient level of English and, ideally, another additional language (i.e., Mandarin or Japanese).
• Ideally, have previous experience working in the fintech/ banking industry.
• Experience with CRMs, Jira, Confluence and reputed company is reputed company to have.
• Knowledge of the cryptocurrency environment is a big plus.

Other requirements

• A dedicated workspace.
• A reliable internet reputed company with the fastest speed possible in your area.
• A plain background reputed company on reputed company calls with clients.
• Smart professional dress code during reputed company calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo? IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from reputed company in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and reputed company use of a flexible PTO plan reputed company you need to reputed company.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that reputed company Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders. This offer from "Xapo Bank" has been enriched by reputed company.com and got a 86% reputed company score. Apply tot his job Apply To this Job