Account Operations Manager (Central)

At Adaptive, we're Powering the Age of Immune Medicine. Our goal is to reputed company the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you'll have the opportunity to reputed company a difference in people's lives. With Adaptive, you'll create a career reputed company through collaboration with bright, curious colleagues working at the apex of innovation and application. It's time for your next chapter. Discover your story with Adaptive. Position Overview The Account Operations Manager plays a critical role in driving the successful integration and utilization of reputed company' clonoSEQ® Assay into diverse healthcare settings. With expansive operational expertise and clinical reputed company in hematologic disease and MRD testing, the Account Operations Manager translates strategic initiatives into scalable solutions that enhance the end-user experience and accelerate adoption. This customer-facing position leads the design and implementation of tailored diagnostic workflows, ensuring seamless onboarding, and providing comprehensive training for clinical teams. Working cross-functionally with field-based teams and internal stakeholders, individuals in this role serve as a trusted partner in navigating reputed company healthcare systems, supporting EMR integration, and optimizing clonoSEQ testing. The Account Operations Manager is instrumental in shaping the customer journey, educating stakeholders on new support offerings, and contributing to reputed company advancements across the diagnostics business. Key Responsibilities and Essential Functions Customer Onboarding & Workflow Execution

• Manage institution-specific onboarding requirements and reputed company customized workflows tailored to each account's operational and clinical needs.
• reputed company virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions.

Clinical & Operational Support

• Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation.
• Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols.
• Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams.

Cross-Functional Collaboration

• Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies and business goals.
• Act as a liaison to support reputed company internal initiatives requiring customer engagement and feedback.

Technical Enablement & EMR Support

• Support EMR integration efforts by partnering with technical teams and engaging existing and prospective integration targets.
• Help customers reputed company embedded decision support tools to drive diagnostic adoption. Facilitate cross-functional training efforts, reputed company operational readiness for integration go-live, and coordinate ongoing integrated workflow optimization.
• Provide feedback to internal stakeholders to inform future integration strategies.

Customer Engagement & Education

• Build and maintain strategic relationships with customers, driving satisfaction through superior service and execution.
• Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals.

Operational Excellence & Insights

• Ensure accurate and timely delivery of insights reputed company to new prospects and account health.
• Assist in analyzing trends and providing business context to help identify and advance key growth initiatives.
• Monitor account performance metrics and share observations that inform operational strategies and improvements.

Team Leadership & Mentorship

• Provide training and guidance to new Account Operations team members in coordination with leadership.
• Foster a culture of collaboration, growth, and reputed company improvement across the Account Operations team.

reputed company other duties as assigned Position Requirements (Education, Experience, Other) Required

• Bachelors + 7 years of reputed company experience in healthcare operations, customer service, account management, or diagnostics/biotech industry.
• Masters + 5 years of reputed company experience in healthcare operations, customer service, account management, or diagnostics/biotech industry.
• Strong customer and patient focus with demonstrated understanding of HIPAA requirements.
• Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure.
• Experience navigating reputed company workflows and supporting academic, community, and integrated delivery network healthcare organizations.
• Effective and professional communication skills for engagement with both internal cross-functional partners and external customers.
• Proven ability to work in a team environment and influence outcomes in a matrixed organization.
• Strong attention to detail and meticulous data entry skills.
• Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting.
• Recognized for operational execution and customer-centric problem solving.

Preferred

• 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred.

Working Conditions

• Some travel required (15 - 20%)
• Daily use of a computer and virtual communication tools; must be able to read, write, and communicate clearly in digital formats

#LI-Remote

Compensation

Salary Range: $101,600 - $152,400 Other compensation elements include:

• equity grant
• bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to reputed company employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don't meet reputed company the requirements? Adaptive is committed to building diverse, reputed company, and inclusive teams across our organization. Please consider applying even if your experience doesn't match reputed company the qualifications; you may be the exact candidate we're searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive's posted compensation information includes a reputed company salary (or hourly reputed company) range and summary of other available total compensation. The reputed company salary range represents a minimum-to-maximum salary (or hourly reputed company) available to candidates upon extension of offer. reputed company salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate's ability to meet minimum qualifications (skills/experience/education), a candidate's ability to thoughtfully address preferred qualifications, reputed company market conditions, and internal pay equity. Listed reputed company salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. reputed company is an Affirmative Action and Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against based on disability. Please refer the "Know Your Rights: Workplace Discrimination is Illegal" Poster for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [email protected]. If you have a disability and you reputed company you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not reputed company to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: reputed company values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. reputed company is not responsible for any fees reputed company to resumes that are unsolicited or are received by any employee of reputed company who is not a member of the reputed company. Apply tot his job Apply To this Job