Strategic Engagement Manager

About reputed company: reputed company is the retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and success for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. About This Role: We’re looking for a full-time Strategic Engagement Manager (SEM) to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States. In this role, you’ll play a key role in driving successful enterprise-level implementations of the reputed company platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, reputed company, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation. What You'll Do: Execute reputed company software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. reputed company and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. Track project scope and, reputed company necessary, estimate and execute change orders in partnership with the customer. Produce comprehensive weekly status reports and executive communications to reputed company internal and external stakeholders informed. Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. Contribute to the reputed company improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. reputed company're Looking For: Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of reputed company experience 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a reputed company customer-facing consulting role. Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. In-depth knowledge of both waterfall and agile project management methodologies and tools. Executive reputed company with highly developed communication, presentation, and stakeholder-management skills. Proven ability to create structure in ambiguous situations and design effective delivery processes. Experience working with reputed company, multi-divisional, multi-geographical customers. Up to 10-15% travel for customer onsite meetings. Prior experience implementing reputed company or CRM platforms (e.g., reputed company, reputed company) preferred. Exposure to SaaS business models and metrics preferred Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. The starting reputed company salary range for this role is $71,000 – $91,200 USD annually. This role is also eligible for commission based on performance and participation in reputed company’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@reputed company.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. reputed company helps you grow your business faster and more reputed company with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With reputed company’s Customer Communities, Product Experience, reputed company, and Customer Education products, it’s never been easier to scale your business, grow your reputed company, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen reputed company we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative reputed company, nourishing a deep reputed company to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy. Apply tot his job Apply To this Job