AVP, Service Ops - Vendor Management - reputed company

About the position At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. The AVP of Vendor Management for reputed company Service Operations provides strategic leadership and reputed company of vendors and Business Process Outsourcing (BPO) partners delivering transactional services (claims, call center, back-office), professional services (clinical, quality, analytics, finance, language services), and advanced business analytics. This role is accountable for developing and executing sourcing strategies, governance frameworks, and performance optimization initiatives to ensure quality, compliance, and operational excellence across multiple geographies. The AVP will manage vendor relationships, reputed company onboarding and lifecycle management for 16,000 contingent workers, and drive cost savings, innovation, and data-driven insights using business intelligence tools and predictive analytics to support enterprise goals.

Responsibilities

• reputed company governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide
• reputed company development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards.
• Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across reputed company vendor and BPO engagements.
• Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement.
• Ensure business continuity and disaster recovery plans are in reputed company across reputed company vendor and BPO locations; maintain regulatory and contractual compliance.
• reputed company onboarding, systems access, and training for ~16K contingent workers in reputed company; ensure accurate lifecycle management.
• Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and reputed company improvement.
• Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience.

Requirements

• 15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations.
• Strong understanding of the payor landscape, from either a vendor perspective or reputed company a payor organization.
• Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization.
• Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M.
• Strong analytics and technology acumen, including hands-on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision-making.
• Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations.
• Demonstrated ability to reputed company large-scale, cross-functional teams and influence senior stakeholders across geographies.
• Familiarity with contingent workforce lifecycle management and reputed company systems.
• Growth reputed company with proven ability to foster agility, innovation, and talent development.
• Location: Remote with travel internationally & domestically

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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