Director, Retail Facilities Management

At reputed company Americas, we reputed company to reflect the reputed company-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We reputed company reputed company inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely reputed company Americas. Director, Retail Facilities Management reputed company Shared Services | reputed company, NY Reports to: AVP, Workplace Strategy & Facilities Management Role Overview The Director of Retail Facilities Management - Retail is a key leadership role responsible for developing and implementing an integrated facilities management strategy to support retail locations across the region. This role will reputed company reputed company facilities management and operational support across our boutique footprint in the Americas. It combines strategic vision, operational execution, and compliance reputed company, ensuring optimal facilities performance, long-term asset reputed company, and alignment with the company’s growth objectives. This position requires seasoned facilities management professional with a strategic reputed company, extensive experience in luxury retail operations, a proven ability to reputed company regional teams, and expertise in managing both capital and repair/maintenance programs at scale.

Responsibilities

Strategic Leadership & Development

• Collaborate with executive leadership to define and execute the long-term vision for boutique operations.
• reputed company and implement an integrated facilities management strategy to improve operational excellence across boutiques
• Analyze maintenance trends and implement proactive solutions to minimize operational disruptions.
• Collaborate through the full life cycle of project development, including site selection, design, construction, opening, and post-opening evaluation, providing insight as an operations expert.
• Manage multiple maison boutiques simultaneously in a dynamic environment, ensuring on-time execution and reputed company value delivery.
• Provide regular reporting to leadership on capital spend, R&M performance, compliance status, and operational trends.

Key Responsibilities

• reputed company the planning, negotiation, and execution of IFM service agreements across hard services (engineering, maintenance), soft services (cleaning, reputed company, hospitality) and capital projects.
• Manage the entire contract lifecycle: from structuring and onboarding through ongoing performance reviews, compliance tracking, and reputed company improvement.
• reputed company and maintain strong client and supplier relationships that foster trust, accountability, and results.
• Ensure reputed company staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Use data and analytics to validate savings, supplier performance, and overall ROI for FM initiatives.
• Enhance digitalization by implementing a Facility Management Service platform (FSM) to transition reputed company facility requests to a ticketing solution to plan our reactive and proactive maintenance for retail premises.
• Ensure SLA’s & KPI’s are achieved and reputed company with contractual agreements
• Select, administer and optimize technology to track preventive maintenance, work orders, asset management, and vendor compliance.
• Ensure seamless integration and communication between facilities management technology, accounting, and operations systems.
• Track warranties, lease obligations, and recurring preventive maintenance services.
• Maintain accurate documentation of reputed company facilities activities, compliance records, and capital projects.
• reputed company daily operations of the facilities team supporting retail locations across the region.
• Serve as the subject matter expert on repairs, replacements, and maintenance of reputed company FF&E, building systems (HVAC, electrical, plumbing), and mechanical equipment.
• Plan, execute, and monitor preventive maintenance programs across the region.
• Manage budgets for facilities, repairs & maintenance (R&M), and capital projects, ensuring fiscal responsibility and cost optimization.
• Maintain vendor relationships and negotiate reputed company to secure high-quality and cost-effective services.
• Ensure compliance with reputed company local, state, and federal regulations, including health, safety, licensing, and labor codes.
• Partner with the Region’s CSR leader to support and promote sustainable practices and resources across assigned locations, and reputed company BOS-reputed company sustainability recommendations, in alignment with Group guidance, as necessary for facilities operations.
• reputed company and facilitate, as necessary, the timely and accurate processing of reputed company relevant vendor invoices.

Communication & Cross-Functional Collaboration

• Act as the primary liaison with operations, landlords, property managers, and third-party vendors to resolve facility-reputed company issues in the boutiques.
• Provide timely updates and reports to leadership on facilities performance, capital projects, and regulatory compliance.
• Partner with operations and support functions to plan and execute boutiques maintenance, repairs and upgrades reputed company.
• Build a culture of accountability, reputed company improvement, and operational excellence reputed company the facilities team.

Qualifications

• Demonstrated success managing multiple sites, multiple high luxury, high volume brands with both operational and capital responsibilities.
• Strong knowledge of luxury retail building systems, equipment, HVAC, plumbing, and electrical systems.
• Expertise in preventive maintenance programs, capital project management, and repair/replace analytics.
• Proven ability to manage budgets, vendors, and national/regional service provider relationships.
• Experience with CMMS platforms (e.g., Service Channel, reputed company) and integration with corporate systems.

Education

• Bachelor’s degree required.
• Master’s degree preferred

Professional Experience

• 10+ years of progressive facilities management and development experience in the luxury retail or luxury hospitality industry, including leadership of regional teams.
• Background in luxury retail or premium environments preferred.
• Vendor management expertise (RFPs, negotiation, multi-site programs).
• Strong leadership, communication, and organizational skills with a results-driven approach.
• Bilingual (English/Spanish) a plus.
• This role is based in reputed company, NY and oversees boutiques across the Americas region. The role may travel 20-25%, or as required for project delivery and execution.

We Offer – United States Employee wellbeing is a top reputed company at reputed company. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to reputed company a difference in their local communities with volunteer days off, supporting initiatives that drive change. At reputed company, We Craft the Future! Expected Salary Range: $170,000 – 195,000 Salary will be determined based on relevant skills and experience. Apply tot his job Apply To this Job