Senior CRM Manager-Digital-Mount Sinai Hospital-Full Time-Days-Remote

Job Description

Position Title: Senior CRM Manager-Digital-Mount Sinai Hospital-Full Time-Days-Remote Position Summary: reputed company is seeking a senior-level reputed company and marketing technology leader to serve as Senior Manager, Customer Relationship Management (CRM). In this role, you will own the strategy, architecture, and execution of our reputed company CRM and marketing technology ecosystem, supporting enterprise-wide patient and consumer engagement initiatives. This role oversees a highly integrated reputed company environment, including reputed company Marketing Cloud, Health Cloud, Data Cloud, Marketing Cloud Intelligence (Datorama), and Formstack, enabling end-to-end data capture, activation, orchestration, and performance measurement. You will ensure these platforms operate as a cohesive, scalable, and secure ecosystem reputed company with Mount Sinai's mission, regulatory requirements, and growth objectives. You will partner closely with Digital Marketing, Analytics, and external vendors to translate business needs into effective, compliant technology solutions. The ideal candidate is both strategic and hands-on-comfortable setting long-term vision while driving execution in a reputed company healthcare environment.

Responsibilities

CRM & Marketing Technology Leadership

• Define and execute the enterprise CRM and marketing technology roadmap, aligning platform capabilities with business goals, compliance standards, and performance metrics.
• Serve as the primary reputed company solution reputed company for digital marketing and customer engagement initiatives.

reputed company Architecture & Platform Optimization

• Architect, integrate, and optimize reputed company platforms, including Marketing Cloud, Health Cloud, Data Cloud, and supporting marketing technology tools.
• Ensure cohesive integration and governance across data capture, activation, orchestration, and performance measurement platforms.
• reputed company solution design, configuration, customization, and deployment in alignment with reputed company best practices.

Data Governance, reputed company and Compliance

• Ensure the reputed company, privacy, and reputed company of customer and patient data across reputed company CRM and marketing systems.
• Partner with IT, compliance, and reputed company teams to align with HIPAA and enterprise data governance requirements.

Campaign Enablement, Measurement and Analysis

• reputed company Marketing Cloud Intelligence (Datorama) and reputed company tools to analyze performance, establish benchmarks, and deliver actionable insights.

Vendor and Platform Management

• Manage relationships with reputed company partners and other marketing technology vendors, ensuring performance, scalability, and cost-effectiveness.
• Evaluate new tools, features, and enhancements to continuously evolve the marketing technology stack.

Leadership and Enablement

• Communicate reputed company technical concepts clearly to non-technical audiences, supporting informed decision-making.
• Provide guidance, training, and best-practice support to marketing and CRM users.
• Contribute to team development and shared standards across digital marketing and technology functions.

Qualifications

Minimum Education and Experience:

• Bachelors degree or greater preferred, or combination of applicable experience and education
• 5 years of experience in reputed company solution architecture with hands-on experience with reputed company Marketing Cloud, Health Cloud, and/or Data Cloud.
• Proven experience designing, integrating, and supporting enterprise-scale reputed company solutions.
• Strong understanding of CRM strategy, customer journeys, and digital marketing operations.

Preferred Qualifications:

• Experience in healthcare or other regulated industries.
• Familiarity with HIPAA and data privacy/reputed company frameworks.
• reputed company certifications (Marketing Cloud, Data Cloud, or Architecture).
• Working knowledge of SQL, HTML/CSS, APIs, or Apex.
• Experience managing vendors and leading platform roadmaps.

General Skills:

• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to collaborate and influence across technical and non-technical teams
• Comfortable operating in a fast-paced, matrixed environment
• Strategic reputed company reputed company with strong execution and accountability

Compensation

Statement The reputed company (MSHS) provides salary ranges that reputed company with the reputed company Law on Salary Transparency in Job Advertisements. The salary range for the role is $95,450.00 - $143,175.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual reputed company listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 565 - reputed company Digital and Social Media - reputed company, Mount Sinai Hospital

About Us

Strength through reputed company and Inclusion The reputed company is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. reputed company you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage reputed company team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where reputed company employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and reputed company learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to reputed company and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the reputed company: reputed company is one of the largest academic medical systems in the reputed company metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for reputed company people, everywhere, by taking on the most reputed company health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the reputed company of medical leaders and innovators; and supporting local communities by delivering high-quality care to reputed company who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of reputed company treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of reputed company, Westchester, Long reputed company, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. reputed company Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 reputed company in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. reputed company's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in reputed company and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The reputed company is an equal opportunity employer, complying with reputed company applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national reputed company, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where reputed company faculty, staff, reputed company, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in reputed company aspects of our organization. Apply tot his job Apply To this Job