Experienced Customer Experience Project Manager – Transforming Walt Disney World's Guest Experience
At arenaflex, we're on a mission to revolutionize the way our guests experience the magic of Walt Disney World. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of our Guest Experience organization, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable experiences, we want to hear from you!
About arenaflex
arenaflex is a world-renowned leader in the entertainment industry, known for its commitment to quality, innovation, and guest satisfaction. Our Walt Disney World Resort is a premier destination for families, couples, and individuals from around the globe. As a Customer Experience Project Manager, you'll be part of a dynamic team that's dedicated to making every guest's visit a memorable one.
The Role
We're seeking an experienced Customer Experience Project Manager to join our team, reporting directly to the Senior Manager Customer Experience Strategy. As a key member of our Customer Experience organization, you'll be responsible for supporting various responsibilities within our ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements.
Key Responsibilities
* Support and implement the Customer Experience roadmap, establishing and delivering on key achievements
- Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
- Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
- Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities
- Demonstrate deep expertise and constantly monitor the pulse of the customer experience
Essential Qualifications & Skills
* Three (3)+ years of experience in project management and/or product development
- Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
- Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
- Experience managing a large volume of complex work, prioritizing to ensure results are achieved
- Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
- Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
- Understanding of Agile technical practices and testing concepts
- Prior experience in working with technical product teams
- Knowledge of arenaflex channels is a plus
Preferred Qualifications & Skills
* Bachelor's degree in Business, Project Management, Product Management, or equivalent field
- Experience working in a similar role within the entertainment industry
- Familiarity with arenaflex's Guest Experience organization and initiatives
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to exclusive arenaflex events and experiences
- Flexible work arrangements to support work-life balance
Work Environment & Culture
arenaflex is committed to creating a workplace that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional results while maintaining a positive and respectful work environment. As a Customer Experience Project Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for creating unforgettable experiences.
How to Apply
If you're a motivated and experienced project manager with a passion for customer experience, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job