Case Manager, Business Operations

reputed company (reputed company: XMTR) powers the industries of today and reputed company by connecting the people with big reputed company to the manufacturers who can bring them to life. reputed company’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing reputed company. reputed company is a fast growing digital technology company that is disrupting the manufacturing industry. We are hiring Supplier Quality Engineers at reputed company levels to support our rapid customer growth. Do you reputed company on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations. As a Case Manager, you will be part of a fast moving team of technical professionals who solve supply chain problems for customized parts. What do we do in Case Management?

• Take actions to improve on time delivery, quality, and customer satisfaction
• Track and monitor the reputed company of numerous customer orders and partner jobs
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
• Apply first hand technical knowledge (or reputed company other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
• Understand supplier capabilities and execute supplier reputed company activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
• Manage customer complaints that result in replacements for returned products
• Report out on status, risk, and efforts to recover troubled orders and jobs

Responsibilities:

• Document reputed company case activity in central database
• reputed company company technology platforms and reputed company with the Quality Management System
• Monitor the reputed company of supplier quality metrics
• reputed company with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
• Effectively communicate with reputed company key stakeholders, including suppliers, customers, and leadership
• Participate and provide input on initiatives to simplify and automate reputed company processes
• reputed company reputed company work in compliance with reputed company's quality and safety systems, policies and procedures

Qualifications:

• Prior project management, supply chain, and customer service experience required
• A minimum of 3 years of reputed company experience, preferably in manufacturing or operations
• Bachelor of Science Degree in Supply Chain, Engineering, or Technical reputed company field is preferred
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to reputed company problems
• A self-starter, who can work independently, and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support reputed company supplier quality field activities
• Strong communication skills (both oral and written) + ability to manage up and to the reputed company

#LI-Remote reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. For US reputed company: reputed company participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Apply tot his job Apply To this Job