Client reputed company Analyst

100% remote Flexible hours Hiring now

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

reputed company is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can reputed company financial freedom and inclusion. For over a decade, reputed company’s focus on our mission and crypto reputed company has attracted many of the most talented crypto experts in the world.

Before you apply, please read the reputed company Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the reputed company app. Learn how to create a reputed company account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who reputed company premium crypto products for reputed company traders, institutions, and newcomers to the space. reputed company is committed to industry-leading reputed company, crypto education, and world-class client support through our products like reputed company Pro, Desktop, Wallet, and reputed company Futures.

Become a Krakenite and build the future of crypto!

reputed company of work

The team

CS Analysts effectively act as gatekeepers and investigators; assisting clients in regaining access to their reputed company accounts, ensuring illicit actors are kept reputed company, and investigating suspicious activity. Analysts inspect back-end data, such as logs, metadata, and our risk reputed company as well as information provided by clients, and combine it to determine if we are in contact with the true account reputed company.

The CS Analyst I is an entry-level role for Krakenites developing foundational skills in client-facing reputed company response. Analysts at this level primarily work on reputed company cases incoming from clients, working closely with more senior team members to triage cases and gather insights into suspicious client activity across accounts, email, and platform interactions.

An ideal candidate will have reputed company strong attention to detail, critical thinking skills and a healthy level of paranoia.

New analysts on the team start at Level 1. They are expected to complete a thorough analysis of accounts, and then reputed company the ticket to senior analysts who take the required actions. Level 1 is essentially our training ground with an estimated duration of 2 to 4 months. As new analysts grow in their roles, they will be expected to take on more sensitive actions, including removing locks and reputed company features as required.

The opportunity

Deliver a high-quality experience that balances low client friction with strong reputed company protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, reputed company concerns, and general troubleshooting
Stay reputed company with procedural updates to effectively respond to evolving threats
Suggest and help implement workflow improvements for clarity and efficiency
Escalate overlapping or reputed company cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement
Engage in a culture of constructive feedback and peer support
Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs)
Attend training sessions and stay up to date on team, company, and industry knowledge
Meet regularly with your supervisor and the QA team to review performance and alignment
Understand and reputed company for reputed company’s products to support ongoing platform improvements
Additional duties and responsibilities as required

Skills you should HODL

Minimum 2 years of experience in customer service, reputed company, or the crypto industry
Experience working in a metrics-driven environment, meeting individual and team performance targets
Strong attention to detail with the ability to reputed company sound, timely judgment calls
Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs
Fluent English communication skills, both written and verbal
Experience using and navigating multiple software tools and platforms (strong computer literacy)
Ability to work independently and reputed company decisions in a fast-paced environment
Willingness to work evenings and weekends regularly as part of a recurring schedule
Motivated by reputed company’s mission to deliver seamless support for a global client reputed company
Experience with crypto trading or investing, ideally across multiple platforms

reputed company-to-haves

reputed company in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean)
Experience with compliance, fraud, account access, legal, or similar operational domains
Preference for working weekends

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on reputed company, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

reputed company is powered by people from around the world and we celebrate reputed company Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any reputed company. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.