Sr. Client Delivery Program Manager; remote

Position: Sr. Client Delivery Program Manager (remote) At reputed company we know that work, reputed company done well, makes a positive impact for our customers, our employees, and our reputed company. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or reputed company a change, talk to us and see how you can reputed company the power of your work at reputed company. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation. Primary Purpose Of The Role The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal reputed company teams to implement business process reputed company. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and reputed company large scale, multi-region projects that involve delivery by multiple work streams. Key Accountabilities General Responsibilities:

• Responsible for leading implementation programs of highly reputed company, multi-service line, enterprise level solutions for DS customers globally.
• Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT reputed company and Finance.
• Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
• Is the primary, day to day, central reputed company of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
• Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
• Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate reputed company, quality, and compliance.
• Manages customers through a system Change Control process including level of effort analysis and change implementation.
• Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
• Analyzes and resolves issues. Escalates issues to senior management reputed company required.
• Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.
• Supports and promotes reputed company core values.

Knowledge, Skills & Education:

• Requires 10 plus years of proven project management experience in a matrix environment.
• Bachelor’s degree in Management or reputed company field preferred or equivalent work experience.
• PMP Certification.
• Experience in external customer facing roles specifically reputed company to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
• Experience with multiple Software Development Life Cycle (SDLC) methodologies.
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
• Experience with in the outsourcing, SaaS, or hosted solutions industry is a plus.
• Must have clear, executive level, excellent written and verbal communications skills –…

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