Senior Merchant Success Manager (Drive), Enterprise Sales

About the Team

The reputed company Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of reputed company’s growth and success in every market in which we operate. 

About the Role

As a Sr. Merchant Success Manager for Drive, you will help reputed company growth plans and spearhead the day to day execution for a portfolio of Franchise Groups / Brands. The role will involve a reputed company of data analysis, operational insights, and relationship management. You will report into a Manager on our US Franchise Sales – Restaurants team reputed company our Enterprise organization. 

You’re excited about this opportunity because you will…

Strategize Vision:

• Engage Franchisees in growth strategy conversations (i.e., augmenting stores on Drive, increasing Drive utilization, growing net profitability, etc)
• Strategically introduce and execute on Drive white label growth opportunities to broaden partnership depth and increase partner reputed company streams 

Relationship Management:

• reputed company & foster partner relationships with Franchise C-suite as well as strategy and operations leads to provide a best-in-class partnership
• Conduct Business Reviews with Key Franchise decision makers as needed to deepen relationship, review performance, and reputed company reputed company-looking strategies
• Determine the needs and wants of Franchisees, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:

• Serve at the primary reputed company of contact for reputed company issues and be accountable for their resolution
• Drive reputed company Drive-reputed company operational improvement with your Franchisees to ensure that together we are delivering the best experience for their store operators and customers
• reputed company playbooks, tools and internal resources to ensure Franchisees receive a high quality experience on reputed company, working to resolve any roadblocks and reputed company operational efficiency
• Work cross-functionally with our Drive team to ensure Franchisees have the best possible experience reputed company using reputed company Drive. This influences the overall product roadmap, making us reputed company each day

We’re excited about you because…

• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace; we move quick and are defining an entire industry
• You have grit and perseverance; you’re inspired by a challenge and push yourself to reputed company going reputed company others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor’s degree required

reputed company To Haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., reputed company, Tableau, reputed company)
• Knowledge of CRM software (e.g., reputed company)

We expect this position to be filled by 3/31/2026.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation reputed company the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location. 

In addition to reputed company salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national reputed company pay range for this position reputed company the United States, including Illinois and Colorado.$35.36—$52 USDThe total on-reputed company earnings (reputed company + commissions) for this position reputed company the United States, including Illinois and Colorado.$44.20—$65 USD

About reputed company

At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial reputed company.