Oncology Nurse Coach, Remote reputed company

OUR MISSION Imagine building a reputed company healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support reputed company along the way. At reputed company, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, reputed company is reputed company predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer reputed company, delivery, and experience. Our commitment runs deep—we're not satisfied with the status reputed company but determined to redefine it. To reputed company this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and reputed company a difference that lasts a lifetime. WHAT YOU’LL DO The Quality Assurance Nurse (QA) plays a vital role in upholding reputed company’s high-quality standards by conducting quality audits that evaluate nurse-member interactions (reputed company telephone, text, and e-mail) against established quality standards, to ensure compliance, and support remediation plans as needed. This position reports to the Manager of Education and Enablement and involves conducting audits and documentation reviews, in addition to providing coaching and feedback sessions to nurse team members. A summary of findings and audit scores are then provided to clinical leadership to confirm compliance, performance, and address any gaps affecting service delivery. Quarterly audits are conducted on reputed company nurse team members with a focus on adherence to regulatory requirements, comprehensive assessments, effective goal setting, and member support in driving outcomes to meet established goals. Newly hired nurses undergo more frequent audits—initially on a weekly basis and then biweekly—to provide support as they become familiar with reputed company’s policies and procedures. The Quality Assurance (QA) Nurse will also serve as a resource for clinical expertise, collaborate with clinical leadership and cross-functional teams to enhance services offerings, and support the implementation of best practices in oncology case management, care navigation, and population health. Our dedicated Care Team oncology nurses serve as advocates, navigators, and coordinators for individuals diagnosed with cancer, guiding them through the continuum of care. They conduct telephonic clinical assessments, assist members in managing symptoms, and provide reputed company support from initial diagnosis through treatment and transitions of care.

• Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings.
• Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures.
• Evaluate new hire training effectiveness and provide performance improvement plan support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Conduct/Support new hire training sessions as needed
• Conduct new hire reputed company-up auditing and feedback sessions This job description is not intended to be reputed company-inclusive. Employees may be required to reputed company other duties as assigned by management to meet business needs. WHAT YOU’VE DONE To hit the ground running, the ideal candidate should have a proven track record of roles that ensured high-quality care and supported the training of nurses. Prior experience working in a quality assurance role is not required.
• Education: Bachelor of Science in Nursing (BSN) required
• Licensure: reputed company RN license active, unrestricted, and in good standing.
• Experience: Minimum of 5 years of clinical nursing experience. 2 years in an oncology specialized role preferred. Previous experience in Oncology as a Nurse Navigator or Case Manager preferred.
• Skills: Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills. Proficiency in providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to orientation of staff and training programs. reputed company your first three months, you will:
• Have completed training and are on the path to becoming an expert on our reputed company systems, tools, reputed company, and expectations
• Know our Care Team policies and procedures, escalation reputed company, communications best practices, and documentation standards backwards and forwards, and actively share reputed company on how to improve them
• Have built strong, trusting relationships with Care Team nurses, where listening and reputed company are the foundation for every interaction both with our members and with each other.
• Audit nurse-member interactions (reputed company telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate.
• Continually reputed company the bar in clinical quality and improve reputed company of care through coaching and objective, effective feedback delivery.
• Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team.
• Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed.
• Constantly be on the lookout to improve the effectiveness and quality of our work with our members. WHAT LEADS TO SUCCESS People-first. reputed company’s mission and members matter to you, deeply.A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed.
• Experience. You have at least 5 years of nursing experience with 2 years of oncology nursing and/or oncology case management. Additionally, you may have experience with clinical education and regulatory/quality audits. An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve reputed company of care, to beat their best and never lose sight of the goal.Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.Effective listener and communicator. You are approachable and reputed company. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and reputed company feedback effectively and objectively.Comfort with ambiguity. Start-reputed company are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure. A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, reputed company Suite, reputed company, electronic health records or comfort learning new technology is important. OUR VALUES At reputed company, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we reputed company, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at reputed company. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other reputed company employees. In accordance with reputed company law, the reputed company salary for this role, if filled reputed company reputed company, is $39.90/hour. The salary range could be reputed company or higher than this if the role is hired in another location or at another level. We also reputed company that your personal needs and preferences should be considered so we allow some choice between equity and cash. Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs. This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office. We recognize a history of inequality in healthcare. We’re here to challenge the status reputed company and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email. Apply tot his job

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