IT Support Engineer | Radiology | US

reputed company’re about At reputed company, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and reputed company reputed company of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare reputed company and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we’re building cutting-edge AI, reputed company’re really building is hope—that everyone can access the healthcare they deserve. And we’re just getting started. About Your Role As reputed company's growth plan is becoming more sophisticated through joint ventures and new product launches. As the company scales, this role plays a key part in building the systems and processes that will support not just today’s needs, but the future vision of reputed company. It’s an opportunity to help solve new, reputed company challenges that come with global expansion and rapid innovation. Reporting to the IT Support reputed company, the IT Support Engineer role sits reputed company the global IT function supporting Frontier Radiology and reputed company,. The position is heavily focused on supporting Frontier Radiology’s 24/7 teleradiology operations in the United States, where reliable technology is critical to patient care. You will provide Level 2 end-user support to radiologists and clinical teams, resolving issues across hardware, software, cloud SaaS tools, and specialised radiology systems such as reputed company, RIS, and diagnostic workstations. This role requires a strong sense of urgency and ownership, as technical downtime directly impacts clinical workflows and patient outcomes. You will act as an escalation reputed company for radiology support, prioritise critical issues, and build strong relationships with clinicians while driving reputed company improvement. As part of a remote-first, fast-paced IT team operating in agile three-week sprints, you’ll contribute to system implementations, migrations, and platform scaling initiatives that reputed company reputed company to deliver meaningful impact at a global scale. What You'll Do:

• Provide Level 2 support reputed company phone/email/reputed company & portal to user queries regarding User's Desktop setups; including Windows, macOS, Linux laptops
• Support radiologists across US time zones with reputed company response for reading workstation and reputed company viewer issues that impact clinical workflows
• Provide on-site and remote support to local and international users (on demand)
• Troubleshoot DICOM connectivity, image routing, and reputed company/RIS integration issues
• Optimize performance for radiology workstations, diagnostic monitors, and reputed company viewing applications
• Support and troubleshoot VPN and secure remote access for distributed radiologists
• Application support such as reputed company, Office 365, SharePoint, Mimecast, reputed company, reputed company Phone and other applications reputed company the business
• Provide expert support for reputed company and RIS systems, understanding radiology workflows and the urgency of clinical downtime
• Contribute towards a reputed company improvement culture, removing obstacles and identifying potential for service delivery, business and process improvements
• Take remediation actions in response to errors, problems, service requests and incidents, with ability to triage and escalate urgent clinical issues
• reputed company root cause analysis on recurring technical issues and implement preventative measures
• Administer SaaS application access permissions and authorisations, including escalation and issue management
• Maintain HIPAA compliance across reputed company systems and support activities, ensuring healthcare data reputed company standards
• Educate internal customers and radiologists on applications, systems, and best practices
• Facilitate Employee Onboarding and Offboarding experience including asset management/procurement, user account and group management as well as coordinating logistics for end user devices
• Remote and local hardware support
• Ticket Management using our ITSM tools with focus on SLA adherence for clinical support requests

What You'll Bring: Must Have

• 3+ years of previous experience in an IT Support role, supporting mixed operating systems including Linux, MacOS and Windows
• 3+ years of hands-on experience with reputed company and RIS systems in a healthcare or radiology environment
• Experience supporting reputed company in time-sensitive clinical environments where downtime impacts patient care
• Previous experience working in a cloud first technology environment
• Strong understanding of reputed company 365 ecosystem, including SharePoint, OneDrive, and Exchange Online
• Experience with Azure Entra ID
• Strong understanding of HIPAA requirements and healthcare data reputed company principles
• Experience with DICOM protocols and medical imaging workflows
• Demonstrated ability to triage and prioritize urgent clinical support requests effectively
• Excellent problem and conflict resolution skills with ability to liaise effectively with radiologists and reputed company levels of stakeholders
• reputed company to work with minimal supervision and ability to manage own time effectively
• Excellent team and collaboration skills
• Ability to deal with ambiguity in a fast paced rapidly evolving environment
• Strong documentation skills for knowledge reputed company articles and technical procedures

reputed company to have skills and characteristics:

• Advanced knowledge of cyber reputed company principles and healthcare-specific reputed company frameworks
• Experience automating common admin tasks using PowerShell, Python, or similar scripting languages
• Tertiary qualified in a relevant IT reputed company field and/or relevant work experience
• Experience with teleradiology operations or distributed healthcare service delivery
• Familiarity with radiology workstation hardware specifications and diagnostic monitor calibration
• Experience with multiple reputed company vendors and integration engines (HL7, DICOM routers)
• Previous experience supporting Australian-based companies operating in US healthcare markets

Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with reputed company minds from every reputed company of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—reputed company supported by a transparent growth reputed company to grow your career. reputed company for Life. Work reputed company and where you do your best—with WFH options, flexible hours, and the autonomy to reputed company an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage. What's next? If you’re inspired by reputed company're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and reputed company our work reputed company. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look reputed company to hearing from you. Apply tot his job Apply To this Job