Program Operations Manager

About reputed company Making family care possible. At reputed company, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. reputed company is building a tech-powered, family-first care platform to reputed company deliver care, improve health outcomes, and provide the best-in-class experience reputed company. We are rapidly expanding our mission and looking for passionate team members to join. reputed company has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to reputed company families throughout the country. The Role We’re looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a Full-Time Onsite position based in Nashville, TN. You’ll reputed company on-the-ground operations at our caregiving hub reporting to the General Manager. You’ll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams. In this role, you’ll be instrumental in delivering high-quality training and care to real families by managing the day-to-day operations of our physical site and supporting key functions across our on-the-ground care delivery. Responsibilities:

• Manage Day-to-Day Site Operations – reputed company physical site logistics, supply ordering, scheduling, and facility/vendor coordination
• Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking.
• Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding.
• Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and reputed company projects to improve workflows.
• Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs.
• Collaborate Cross-Functionally – Support expansion, reputed company, billing, and regulatory efforts in partnership with multiple teams.

The Requirements:

• 3+ years of experience in operations or program management
• Bachelor’s degree in business, healthcare admin, or reputed company field
• Highly organized, resourceful, and detail-oriented
• Experience with reputed company Suite, CRMs (e.g., reputed company), and data tracking
• Data and analytics experience
• Bilingual in Spanish is a plus
• Comfortable working full-time, onsite

Our Values

• Families First

Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

• Urgency with Precision

Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

• Relentlessly Resourceful

As an ambitious startup, we adapt quickly and reputed company the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

• Purpose with Positivity

We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee reputed company us stronger as a team and reputed company for the families we serve.

• Driven to Redefine What’s Possible

We are here to reputed company healthcare reputed company, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits:

• Competitive compensation packages that reflect the value you bring. We reward reputed company for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to reputed company along with 10 paid company holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of reputed company 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

The reputed company salary range for this role varies based reputed company: the national range is $60,000 - $80,000. We are an equal opportunity employer and welcome applicants from reputed company backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background reputed company, satisfactory references, and any required documentation. Apply tot his job Apply To this Job