Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex
At arenaflex, we're revolutionizing the way people engage with their passions by delivering a seamless, end-to-end digital buying experience. Our innovative approach combines cutting-edge technology and risk strategies to make lifestyle purchases, such as powersports vehicles, RVs, and outdoor power equipment (OPE), fast, easy, and accessible. We're a remote-first company with a strong presence in the industry, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex is a leading provider of digital buying experiences, connecting people with their passions and making lifestyle purchases more accessible. Our company was founded in 2014, and we've since grown to become a leading player in the industry, with over 550 employees and partnerships with over 30 OEMs and 4,000 dealers. Our mission is to inspire enthusiasts and make lifestyle purchases more accessible, and we're committed to delivering exceptional customer experiences.
Job Summary
We're seeking an experienced Bilingual Customer Engagement Representative to join our team in Irving, Texas. As a Customer Engagement Representative, you'll play a critical role in delivering exceptional customer experiences, resolving customer issues, and driving business growth. This is a hybrid role, which means you'll have the flexibility to work from home and in our office, depending on your needs.
Key Responsibilities
As a Bilingual Customer Engagement Representative, you'll be responsible for:
- Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues
- Processing phone payments and communicating with customers through online chat channels
- Conducting outbound customer interview calls to gather information and resolve customer concerns
- Resolving common customer concerns regarding their powersports loan, including payment issues and loan servicing
- Meeting monthly productivity and quality goals, ensuring high levels of customer satisfaction and business growth
- Complying with all federal and state-specific laws that regulate collections and servicing activities
Requirements
To be successful in this role, you'll need:
- A high school diploma or GED, with some college coursework a plus
- At least two years of customer service experience, preferably in auto finance or an installment loan portfolio
- A minimum of two years of related customer service experience in a fast-paced environment
- Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided)
- Strong communication skills, both verbally and written, with the ability to communicate effectively through phone and online chat channels
- Bi-lingual English/Spanish a plus, with the ability to communicate effectively with customers in both languages
- Excellent "people" skills, with a strong customer service attitude and problem-solving ability
- Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Robust health care plans (medical, dental, and vision)
- Up to 20 days of paid time off (PTO), accrued
- Generous parental leave
- Retirement plan (401k with company match)
- Educational assistance/tuition reimbursement up to $3,000 per year
- Powersports safety benefit
- Gympass wellness benefit
Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We believe in:
- Empowering our employees to make a difference in the lives of our customers
- Fostering a culture of innovation and creativity
- Encouraging open communication and collaboration
- Providing opportunities for growth and development
- Celebrating diversity and inclusion
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job