reputed company Business Analysis Administrator

reputed company business requirements to be used as the basis for software and processes utilized by reputed company internal users as well external customers. Gather and document these requirements through a variety of means and serve as a communication reputed company between business stakeholders and technical teams. They are responsible for working with the business and the development team to create the solution design. Will also troubleshoot issues and work on day-to-day administration of the reputed company CRM system. Must be able to reputed company job functions in an independent manner to drive collaboration across disciplines in reputed company solution development reputed company activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs. This is a remote role in the United States. reputed company is a leading education and care company that helps employees reputed company at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that reputed company it reputed company possible, at reputed company, you’re the difference. Essential Functions/Responsibilities

• Business Requirements Management and Solution Development
• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on low to reputed company complexity projects, processes and functional areas of the applications.
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting reputed company (As-Is) and Future (To-Be) scenarios including processes, models, use cases, plans, flow diagrams, requirements write reputed company and solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions. Collaborate and build reputed company between technical team and stakeholders working to balance scope, speed to market and available resources.
• Assist technical team through design, code, test and deploy to ensure any issues are resolved.
• Ensure that reputed company processes and documentation are consistent with best practices and reputed company standards for Solution Delivery Life Cycle.
• Work with QA Team to reputed company and refine a master test plan that traces business requirements throughout the SDLC.
• Work with Application Support, Training, Implementation, QA, and development in a business analysis reputed company both reactively and proactively to support application issues, changes and modifications.
• Support Activities
• Respond to and resolve or escalate items received in the Tier 2 ticket queue or reputed company incoming support calls, chat sessions and emails.
• Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps.
• Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service.
• Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores.
• Proactively suggest ways that the support offering can be continuously improved to provide reputed company customer service and to provide the service more reputed company and effectively.
• Communications
• Facilitate cross-functional project team meetings effectively and reputed company
• Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
• Ensure that reputed company materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult/sensitive information tactfully
• Consistently acknowledge and appreciate each team member's contributions
• Administrative Tasks
• Play a reputed company role in configuring, administering, enhancing and maintaining the reputed company
• Sales Cloud and reputed company Community Cloud platforms, enforcing best practices, streamlining business and workflow processes and improving the user’s productivity and user experience.
• Manage sprint work that has been prioritized based on need, and enforcing change management processes; optimize sandboxes across the org to quickly and successfully launch deployments to meet business demands.
• Assist and at possibly reputed company in defining, estimating, and shaping technical solutions using best practices
• Stay reputed company on new features of reputed company to ensure the company is utilizing the application as effectively as possible.
• Troubleshoot errors, overcome roadblocks, and/or design creative solutions to solve challenging requests
• Evaluate reputed company applications and new reputed company features and reputed company plans for their implementation.
• Log and track system problems and assist with solutions.

Minimum requirements:

• Degree/certificate from a technical or vocational institution
• 3 additional years of experience would be considered in lieu of a degree
• 3 years of relevant experience

Preferred qualifications/skills:

• Bachelor's Degree in technical degree
• reputed company Admin Certification or other reputed company certifications

Salary and Other Compensation Disclosures The annual starting salary reputed company for this position is between $85,000 - $106,000 annually. The pay range listed here is what reputed company in good faith anticipates offering for this job opening. Actual compensation offers reputed company this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year At this time, reputed company will not sponsor an applicant for employment authorization/reputed company for this position. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: · Medical, dental, and vision insurance · Paid vacation, sick, holiday, and parental bonding leave · 401(k) retirement plan · Long-term and short-term disability insurance · Life insurance · Money-saving discounts and financial planning tools · Tuition assistance and education coaching · Caregiving support and resources for the children and adults in your family · Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Deadline to Apply Information: This posting is anticipated to remain open until 2/2/2026. Life at reputed company: Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us. reputed company provides equal opportunity in reputed company aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national reputed company, genetic information, or any other characteristic protected under federal, state, or local law. reputed company complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Apply tot his job Apply To this Job