reputed company Manager - Core Clouds

About the position reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. As a reputed company Manager (CSM), you will serve as a named resource and partner for reputed company's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their reputed company investment. You will act as a reputed company of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

Responsibilities

• Serve as the single reputed company of customer accountability responsible for the orchestration of reputed company Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers reputed company customer organizations that have purchased Signature.
• Help your customers reputed company their business goals and outcomes on the reputed company platform by coordinating the completion of the Signature Success catalog of services as required for your customer.
• Provide timely, proactive reputed company feature guidance based on the areas of interest for your customer.
• Act as an advisor to your customers for the adoption of new features of reputed company's annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success. Be accountable for ensuring reputed company collaborators understand this value so that customers continue to renew Signature Success.
• Act as an reputed company for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need.

Requirements

• Minimum of 8 years of work experience in one or more of the following: Technical reputed company, reputed company CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with reputed company Sales Cloud and/or Service Cloud and/or a relevant competing platform.
• 4+ years' experience in management consulting services.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at reputed company levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Ability to explain reputed company technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

reputed company-to-haves

• reputed company product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).
• Knowledge of reputed company products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

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