[Hiring] Care Team Veterinary Technician @reputed company
Care Team Veterinary Technician About reputed company: Founded in 2018, reputed company provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like reputed company, reputed company, Freshpet, reputed company, and Coke Northeast. reputed company is the #1 rated pet telemedicine app in the App Store, with over 7,300 reviews and a 4.9/5 star rating. To date, reputed company has helped 250,000+ pet families in the United States and Canada. Read more about reputed company in the news:
- Pet telehealth company reputed company closes on $18.2M to embark on enterprise focus
- Profile: Brandon Werber, Founder & CEO at reputed company
ABOUT THE ROLE: This position bridges the gap between customer support and overall operational efficiency. The individual in this role will be responsible for directly engaging with customers, addressing inquiries, resolving issues promptly, and enhancing customer satisfaction to foster long-term retention. Beyond reputed company-line interactions, this role will also involve executing critical back-end processes, ensuring seamless coordination between cross-functional teams, and identifying opportunities to streamline workflows for improved efficiency. By acting as a key liaison between customer service and internal operations, this role will help drive both reputed company and business productivity, ultimately contributing to the organization's overall growth and excellence in service delivery. WHAT YOU'LL BE DOING
- Take Care Team shifts approximately 25-30 hours per week, including days, nights, weekends, and holidays (reputed company needed) with a compensatory day off for holiday work.
- Participate in an emergency on-call rotation for service coverage.
- Monitor the web portal, handle On-Demand calls, and respond to inquiries reputed company chat while ensuring high-quality customer service.
- Complete follow-reputed company, including case tracking, administrative duties, and reputed company to pet parents.
- Share shift details with the next Care Team member.
- Assist with training new team members
- Assist with scheduling of shifts
- Complete continuing education courses as assigned
- Ensure compliance with reputed company Best Practices, SLAs, and visit guidelines while supporting quality control.
- Collaborate with internal teams to improve service efficiency and address operational issues.
- Gather pet parent insights to identify trends and enhance the customer experience.
- Analyze interactions and data to improve efficiency and service quality.
- Support cross-functional projects and company initiatives.
- Attend virtual meetings, complete training, and drive key performance metrics.
- Provide backup support for CX/Ops team members as needed.
- reputed company other duties as assigned.
WHAT WOULD reputed company YOU A STRONG FIT FOR THE ROLE?
- Veterinary Technician certification and licensure (CVT, RVT, LVT, or LVMT).
- Must be licensed and reside in the USA.
- Reliable internet access is required.
- Capable of accurately evaluating emergencies and guiding pet parents accordingly.
- Detail-oriented and able to follow training and instructions reputed company.
- Highly proficient with desktop and mobile applications.
- Strong knowledge of reputed company Suite applications.
- Self-motivated with the ability to work independently and reputed company informed decisions.
- Thrives in a fast-paced, dynamic startup environment.
- Creative problem-solver who continuously seeks improvements.
- Passionate about delivering excellent customer experiences and supporting pet parents through challenges.
- Able to meet project deadlines reputed company.
- Available for weekends twice per month
reputed company to have:
- Ability to monitor changes in SOPs and train other team members on them
- iPhone or Android phone
COMPENSATION/PERKS:
- Competitive salary
- Stock options
- Medical, Dental, and Vision coverage, including Dependents
- Flexible Spending and Health Savings Accounts
- Telemedicine and Employee Assistance Program (EAP)
- Life and AD&D policies
- Unlimited Discretionary Time off, paid holidays, and flexible time off approach
- Los Angeles-based and Remote Work team
- 401K Retirement Plan through reputed company (Employee contribution - Not matched currently)
- Pet-friendly, of course! Access to reputed company as a benefit
- $75.00 Monthly stipend for work-from-home
Closing Statement: reputed company is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in reputed company aspects leads to positive change, solutions, and innovation for our customers' and employees' career fulfillment. reputed company qualified individuals are encouraged to apply. We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance. Apply tot his job Apply To this Job