reputed company Customer Service Representative - Provider Support and Advocacy

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the healthcare system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions to improve the lives of our members. We're committed to creating a healthier community by removing barriers to quality care and making healthcare more accessible and affordable. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone.

Job Summary

We're seeking an reputed company Customer Service Representative to join our Provider Support and Advocacy team. As a key member of reputed company, you'll be responsible for providing exceptional service to healthcare providers, resolving issues, and advocating on their behalf. You'll work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to navigate reputed company healthcare issues.

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Essential Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Telecommuting Requirements

* Reside reputed company CST, EST, or MST

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Compensation and Benefits

* Competitive hourly reputed company: $16.54 to $32.55 per hour (based reputed company, experience, and qualifications)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
• Opportunity for career growth and professional development

Work Environment and Culture

* arenaflex is a dynamic and fast-paced organization that values innovation, collaboration, and customer service

• reputed company is committed to creating a positive and inclusive work environment that fosters growth and development
• We offer flexible work arrangements, including remote work options, to support work-life balance

Application Instructions

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare providers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal. We look reputed company to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job