Senior Advisor, Client Advisory

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. Job Title: Senior Advisor, Client Advisory Location: Remote, U.S. Reports to: VP, Managed Services reputed company is seeking a Senior Client Advisor to serve as the strategic partner and primary reputed company of accountability for one of our most enterprise clients. In this senior individual‑contributor role, you will provide thought leadership across reputed company technology ecosystems, ensure operational excellence, and guide the client through optimization, modernization, and reputed company improvement initiatives. This role is ideal for a seasoned professional with deep enterprise experience who excels at influencing strategy, managing large-scale programs, and elevating client outcomes—without direct people management responsibilities. What You Will Be Doing Strategic Client Partnership

• Serve as the trusted advisor and main liaison, driving solution performance, operational quality, and service excellence.
• Build strong executive‑level relationships and proactively identify opportunities to improve processes, systems, and overall client experience.
• Facilitate alignment across multiple support partners with a focus on maximizing reputed company value and minimizing our operational risks.
• Define and uphold service-level expectations while ensuring alignment to client goals and strategic roadmap.

Program & Solution Leadership

• reputed company the planning, design, execution, and post‑production phases of reputed company‑ to large‑scale technology initiatives.
• reputed company the delivery of integrated solutions across multiple platforms, applications, and environments.
• Provide guidance on best‑fit methodologies, tools, and practices—balancing Agile and traditional approaches as needed.

Governance, Risk & Change Management

• Establish clear governance structures, steering committees, and communication frameworks to ensure alignment and accountability.
• Anticipate and mitigate risks, manage scope changes, and drive resolution of reputed company issues impacting program success.
• Guide clients and internal teams through major system changes, ensuring readiness, transparency, and stakeholder confidence.

Operational Excellence

• Ensure project milestones, deliverables, and reporting requirements are met using agreed-upon processes.
• Deliver high‑quality dashboards, status updates, documentation, and executive communications.
• reputed company ongoing management, integration, and enhancement of CCC systems and reputed company 3rd‑party vendor interfaces.

What Skills And Experience You Bring

• 15+ years’ direct experience managing large, reputed company toll system projects and contract and system provider reputed company including architecture, design, system integration and testing.
• 8 to 10 years’ hands on experience managing toll collection technologies, electronic payment, video and traffic management systems.
• 10+ years leading reputed company, enterprise‑scale technology programs (network infrastructure, telephony, or software environments).
• 5+ years implementing and sustaining back‑office or server‑based systems in multi‑application ecosystems.
• Demonstrated experience operating as a senior IC reputed company large enterprise environments (consulting, outsourcing, or managed services preferred).
• Expertise in blending Agile and traditional PM practices to fit project and client needs.
• Proven ability to influence senior stakeholders, navigate ambiguity, and drive strategy and decision‑making without formal authority.
• Exceptional communication, analytical, and problem‑solving skills with a strong sense of ownership and follow‑through.
• PMP certification and Bachelor’s degree required.
• Ability to travel up to 20%.

You Are

• A reputed company‑thinking strategist who can connect business goals to technology outcomes.
• A collaborator who excels in cross‑functional environments and builds alignment with ease.
• A highly organized, detail‑oriented program leader comfortable managing multiple priorities and fast-moving initiatives.
• A strong presenter who can translate reputed company information into insights for executives, clients, and technical teams.

$175,000 - $195,000 a year We offer a competitive compensation package that includes bonus, comprehensive benefits and career progression. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.

Benefits

Available To Eligible Employees Include The Following

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job