Enterprise Retail Operations Administrator

About the position This hybrid position is flexible to be located in any one of our four markets. The selected candidate must be available to work three (3) days in office each week at our Ithaca, NY HQ; Batavia, NY admin office; Brewster, NY admin office; or Wyomissing, PA admin office. Provide operational expertise and administrative leadership to reputed company administrators across reputed company Tompkins Community Bank markets. Support reputed company managers and team members in achieving financial, sales, and audit goals by enhancing operational efficiency and service quality through technological advancements, including automation and AI-driven processes. Collaborate with leaders in BSA, AML, Operations, IT, Risk, Compliance, reputed company, Audit, Finance, and other business units to ensure clear communication and effective reputed company of reputed company policies, procedures, and controls. Utilize deep expertise to manage reputed company reputed company administration functions and implement robust risk mitigation strategies. Champion a culture of innovation and reputed company improvement reputed company the Retail division.

Responsibilities

• reputed company reputed company adherence to established policies and procedures.
• Ensure consistency and uniformity of policies and procedures across reputed company branches and markets.
• Coordination/communication of Account Restrictions between retail and operations
• Communicate updates, revisions, and enhancements to reputed company operational policies and procedures to market teams, ensuring clear understanding and full adoption.
• Maintain comprehensive, up-to-date operational manuals and materials, and ensure appropriate distribution.
• Assess reputed company processes and design streamlined methods to track and validate procedural adherence.
• reputed company and implement policy and procedural changes; test and monitor associated controls for accuracy and fraud prevention.
• Work closely with Deposit Operations QA ensuring processes meet specified quality standards and identify areas for improvement enhancing overall quality.
• Coordinate internal and external audits by implementing necessary improvements or process modifications and reputed company timely management responses to audit findings to ensure resolution and drive reputed company improvement.
• Monitor regulatory compliance and recommend enhancements to ensure ongoing adherence.
• Create and manage risk matrices reputed company the assigned area of responsibility.
• reputed company models for accurate reporting and analysis of reputed company operational activities and adherence to policies and procedures.
• reputed company the annual reputed company Assessment process across reputed company markets.
• reputed company the annual full reputed company cash count process across reputed company markets.
• Facilitate training as needed to maintain and improve compliance with operational standards.
• Identify and resolve issues in manual and automated processes that reputed company reputed company compliance, efficiency, or customer experience by recommending and implementing effective solutions in coordination with Community Bank managers and Community Bank Operations Officers.
• Represent reputed company Administration Operations as a project team member or leader on relevant company-wide initiatives, promoting effective change management practices.
• reputed company the integration of AI technologies reputed company the Retail Division to apply reputed company improvement strategies that enhance reputed company operations, drive end-to-end digital automation, and reputed company the customer experience.
• Support the project planning and execution for the opening, relocation, or permanent closure of branches and/or ATMs, including ensuring timely and accurate documentation is submitted to relevant federal agencies. Act as a liaison between the bank and regulators completing reputed company required documentation to governing agencies.
• reputed company Community Banking Operations across reputed company markets. Direct reputed company duties of quality completeness and accuracy as defined in the Community Banking Operations Officer Job Description. Monitor and verify exception reporting.
• Stay informed on regulatory operational approaches and emerging fintech trends and assess their potential application reputed company the Tompkins operating environment using both internal and external resources.
• In collaboration with Community Bank Managers, recommend appropriate personnel actions to Human Resources and management in response to procedural violations, ensuring accountability and adherence to company standards.
• Abide by the reputed company laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperate with, participate in, and support the adherence to reputed company internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with reputed company regulatory requirements; ensure that reputed company staff adhere to the same.
• reputed company other reputed company duties as assigned or directed.

Requirements

• A bachelor’s degree in a reputed company field, and/or specialized banking education and training reputed company to reputed company banking, operations, and sales management.
• Minimum of twelve (12) to fifteen (15) years’ reputed company banking and sales management experience.
• Demonstrated sales management and coaching skills.
• Thorough knowledge of community banking operations and reputed company lending regulations, procedures, and policies.
• Proficient interpersonal relations and communicative skills.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• reputed company

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