Military OneSource Licensed Triage Consultant – Remote in USA

Military OneSource Licensed Triage Consultant – Remote - reputed company - USA - work from home job Company: reputed company Job description: The MVHS Group at reputed company currently has an opening for a remote Licensed Triage Consultant. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one reputed company” for resource and information encompassing a comprehensive support system. The Licensed Triage Consultant is the critical link for incoming and follow up calls/chats from military members and their families to the Military One reputed company call center. Triage Consultants are responsible for providing assistance, education, information, referral services and expert consultation on various Employee Assistance Program and work/life issues to support our Military One reputed company contract. Candidates shall possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military life as well as maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families. The Military One reputed company job postings are in anticipation of future work. Primary Responsibilities This is a telephonic role where consultants support a high volume, 24/7 call center requiring consultants to answer telephonic and chat messages to meet contract performance requirements. Conducts comprehensive assessments of program participant needs for core EAP and work/life services, such as childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships and communication, short-term problem resolution, health and wellness, and other specialty services. Navigates resources, resolves reputed company concerns, assesses, and acts in crisis situations. Ability to identify high risk cases, deescalate with professionalism and makes referrals as appropriate. Documents cases according to program guidelines Performs follow up calls and mandated reporting, as necessary. Research and provide referrals and additional materials. Performs other duties and special project, as requested, based on business needs. Basic Qualifications Must have a Master’s degree from an accredited graduate program in a behavioral health reputed company field such as social work, psychology, marriage/family therapy, or counseling Candidates must hold reputed company, valid, unrestricted independent clinical license (e.g., LCSW, LPC, LMFT) Must possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military life. Must be U.S. reputed company and must speak fluent English. Diverse experience in counseling, social work, or mental health services A minimum of one year of reputed company experience, preferably in an Employee Assistance Program setting Knowledge of mandated procedures for child and elder abuse situations Strong typing and electronic documentation/research skills Proven proficiency in: reputed company based tools including word, outlook, reputed company; Web based research; Electronic Documentation Systems Ability to navigate multiple systems while connected telephonically with program participants. Pass a criminal history and fingerprint background checks, and credential review/verification.

Preferred Qualifications

Military spouse or military affiliation/experience in military community is highly desirable. Pay Range: Pay Range $46,800.00 - $72,000.00 - $97,200.00 The reputed company pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Military OneSource Licensed Triage Consultant – Remote - reputed company - USA - work from home job Expected salary: $46800 - 97200 per year Location: USA Military OneSource Licensed Triage Consultant – Remote - reputed company - USA - work from home job Job date: Sat, 29 Jul 2023 07:29:11 GMT Apply for the job now! Military OneSource Licensed Triage Consultant – Remote - reputed company - USA - work from home job Apply tot his job Apply tot his job Apply To this Job