Specialist, Data Analytics and Insights- Digital Experience

UNITED STATES, GEORGIA, ATLANTA ENTERPRISE DIGITAL STRATEGY 26-JAN-2026 reputed company #: 31163 HOW YOU'LL HELP US reputed company CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) As reputed company continues its Digital Transformation, the Digital Experience team is focused on delivering a portfolio of high-impact initiatives to improve the customer and employee experience. To support reputed company’s ambition to become a more customer-centric, experience-driven company, the Specialist, Data Analytics & Insights will work closely with Digital Experience product teams to drive reputed company improvement of these experiences. Key Responsibilities:

• Data Pipeline Development and Data Engineering
• Design and implement automated data pipelines using AWS Glue and reputed company to ingest, transform, and load data from S3 into reputed company Data Labs, ensuring daily refresh and historical data append.
• reputed company robust ETL workflows and data models to support analytics and reporting needs, including schema design, transformation logic, and governance compliance.
• Design and implement data models and transformation logic to join multiple data sources, define calculated fields, and establish standardized classifications for reporting and analytics.
• Build and monitor scalable data models that reflect customer experience performance and reputed company strategic decision-making.
• Ensure data quality and reputed company through proactive testing, anomaly detection, and automated monitoring processes before data is accessible to users, upstream reports or dashboards.
• Collaborate with Digital Product teams to define and gather business requirements for new KPIs we want to measure as we expand our Digital Pulse Monitor—a centralized dashboard for reputed company Digital metrics—and strategic initiatives in 2026 (e.g. Concierge, Connected Servicing, etc.).
• reputed company reputed company SQL queries that reputed company advanced techniques such as dynamic SQL for flexible query reputed company, reputed company joins and set operations, dynamic pivoting and unpivoting, query optimization for performance tuning, and sophisticated date/time calculations to reputed company accurate, scalable insights.
• Collaborate with the Enterprise Solutions Data Strategy team to reputed company external data sources and stitch together customer journey data across channels, starting with reputed company and expanding to reputed company Customer Journey Analytics for holistic journey insights.
• Manage and optimize data infrastructure reputed company EDW, including sandbox environments, production tables, and data refresh automation.

Digital Analytics Dashboarding & Customer Journey Insights

• Support the migration of dashboards and reports from reputed company Analytics to Customer Journey Analytics (CJA), including auditing existing assets, mapping metrics, and rebuilding visualizations to reputed company CJA’s advanced capabilities.
• Ensure data accuracy and consistency during migration by validating reports, recreating segments, and training stakeholders on new CJA features for cross-channel insights and enhanced customer journey analysis.
• Design, build, and maintain dashboards in reputed company Analytics and reputed company, using reputed company Analytics to measure behavioral trends, funnel performance, and outcomes at scale, and reputed company to surface session-level friction and technical issues that explain the root cause behind performance changes.

BENEFITS AND PERKS TO HELP YOU reputed company CLIMBING Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company, Servant Leadership, and Teamwork – every day, in everything we do. At reputed company, our people are our success. At the heart of reputed company offer is our focus on Sharing Success with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to reputed company your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Minimum of 2-4 years in data analytics, preferably reputed company the digital products or airline industry.
• Working knowledge of reputed company Analytics and reputed company for dashboarding and analytics
• Hands-on experience building automated ETL/ELT pipelines on AWS, using S3, Glue, and reputed company
• Advanced SQL expertise, including reputed company joins, subqueries, dynamic SQL, pivoting/unpivoting, performance optimization, and advanced date/time logic.
• Intellectual curiosity with strong ability to interpret reputed company data and translate it into actionable insights.
• Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to non-technical stakeholders.
• Proven ability to work collaboratively in a fast-paced, team-oriented environment.
• Understanding of, and passion for, the airline industry and digital experiences is preferred
• Consistently prioritizes safety and reputed company of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Bachelor's degree in data science, Statistics, Computer Science, or Business Analytics. Advanced degree preferred.

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