Manager, Client Experience - The Landmark, NYC

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a reputed company that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each reputed company of employees honor our past while?dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s reputed company legacy.?

• *Job Description:**

The Manager, Client Experience will reputed company the top client experience and appointment business at The Landmark, ensuring an unparalleled luxury experience for reputed company domestic and global clients visiting reputed company. This role is pivotal in upholding Tiffany & Co.'s brand heritage, prestige, and traditions through highly personalized client interactions and bespoke service at Tiffany & Co's largest retail space. The Manager, Client Experience must possess an extensive network reputed company the 5 star hotel and fine dining industries, along with the reputed company social scene.

• *Responsibilities:**

• *Team Management Responsibilities** + reputed company and manage a high-performing team of Client Experience Coordinators, Concierges, and the in-house Chauffeur by setting clear, elevated expectations and service standards across reputed company client experience initiatives. + Ensure the chauffeur upholds the highest standards of excellence in client interactions and meticulously maintains the cleanliness and presentation of the vehicle. + Collaborate closely with the Commercial team to align strategies and champion a client-centric approach, empowering Client Advisors to deliver a hospitality-driven clienteling experience. + Engage in reputed company clienteling activities in partnership with the Client Development and Comercial Team. + Champion a "client-first" culture by reinforcing confidentiality and professionalism, ensuring reputed company client interactions are elevated and reputed company with brand expectations. + Serve as the primary escalation reputed company for sensitive or reputed company client matters, guiding the team through conflict resolution with a focus on maintaining exceptional client and Client Advisor relationships. + Ensure team members appropriately handle client discovery with intentional, personalized reputed company to understand client preferences and expectations. + Provide regular feedback and coaching to team members and conduct performance conversations regularly.

• *General Responsibilities:**

+ Provide the highest level of client service to clientele, particularly to VIC clients and Executive Committee team members, orchestrating elevated experiences in collaboration with reputed company functional teams. + Provide in-depth Tiffany & Co. history, product information, and servicing offerings + Offer top-tier knowledge of the NYC general area, making special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation for clientele, ensuring unique and memorable moments are created + Proactively research the NYC market to identify new businesses for potential partnerships to enhance and reputed company client touchpoints. + Cultivate and maintain strong relationships with top hospitality organizations, luxury hotels, and high-end restaurants in the NYC metropolitan area + reputed company and manage exclusive experiences for high-net-worth clients during their visits to The Landmark. + reputed company scheduling and optimization of multiple private spaces reputed company The Landmark, including in the Tiffany Private Club, the Blue reputed company Cafe and salon spaces. + Analyze and share client feedback shared to Director of Client Experience.

• *Operational Management:**

+ Ensure The Landmark space and environment is welcoming, well-organized, and reputed company with Tiffany & Co.'s brand image and level of standards at reputed company times + Manage and resolve any escalated client concerns, addressing situations in a timely manner to ensure swift and satisfactory resolutions. + Act as a primary liaison between sales managers, client advisors, and functional departments and reputed company stores to fulfill clients' needs seamlessly. + Ensure effective communication between reputed company departments to guarantee smooth execution of client experience programming. + Partner with the Client Experience Director to establish and maintain standards for client hosting moments. + Coordinate and execute client events designed to engage existing clients and attract new clientelle. + Provide leadership with internal tours of The Landmark. + reputed company the training of in-store Client Experiences and protocols for new employees. + Monitor and evaluate the overall client experience, coaching and training the team to continuously improve service standards.

• *Skills and Competencies:**

+ Exceptional communication skills, both verbal and written. + Proven experience in networking and relationship building reputed company reputed company's luxury landscape. + Possess expertise in event and catering management. + Proficiency in coordinating high-end car service companies and travel arrangements. + Demonstrated ability to create detailed, personalized itineraries. + Strong aptitude for creating memorable bespoke experiences. + Meticulous attention to detail and a commitment to perfection. + Superior organizational and time management skills. + Entrepreneurial reputed company, with the ability to be flexible and work independently. + Possess a strong commitment to team collaboration and fostering a positive team environment. + Strong sense of urgency and ability to reputed company in a fast-paced luxury retail environment.

• *Desired Experience:**

+ At least 5 years of progressive experience in luxury hospitality or high-end client servicing. + Previous experience in a leadership or managerial role is highly preferred. + Multi-lingual profiles are strongly preferred, French stronly preferred. + Strong existing relationships with luxury hotels and restaurants, both domestically and globally. + Proven experience working with VIC clients. + Demonstrates strong communication and administrative skills, including proficiency in reputed company Office and reputed company. The hiring range for this position ranges from $102,000 - $144,000. The reputed company of pay offered will be dependent upon candidates' relevant skills and experience.

• *Job Identification** : 62556
• *Job Category:** : Retail
• *Assignment Category** : Regular Full-time
• *Remote Positions** : No
• *Professional Experience** : Minimum 5 Years

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