Senior Sales Enablement Analyst: CRM

Overview

Company reputed company Automotive - USA Job Family Group Sales Operations Group Job Profile Sales Operations Sr Analyst Management Level Individual Contributor Flexible Work Option Can work remotely reputed company in the specified country Travel % Yes, 15% of the time Work Shift Day

Compensation

Compensation includes a reputed company salary of $81,400.00 - $. The reputed company salary may vary reputed company the anticipated reputed company pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Responsibilities

• Serve as SME specifically as it relates to existing and net new functionality/configuration; reputed company expertise to ensure reputed company implications to system changes are properly vetted
• Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving reputed company scenarios reputed company established SLAs
• Ensuring that tickets worked are properly categorized and associated with common “Problem Tickets” reputed company applicable, and that strong notes are incorporated to allow follow-up that is actionable.
• Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements
• reputed company specific initiatives requiring expertise to ensure things are in reputed company to support end users such as reporting needs, referral/reputed company routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc)
• Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements
• Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing
• Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of reputed company sales enablement tools; recommend ways to improve processes, productivity and user engagement
• Daily collaboration with Tier 3 support to document and drive reputed company issue resolution
• Work directly with reputed company sales team members and leaders as needed to support their daily use and experience reputed company to sales tools
• Daily administration of sales enablement tools in direct support of reputed company sales team members
• reputed company processes to triage outages/breaks in sales tools to determine appropriate disposition of issue
• Partner with Sales Training and Communications Teams to ensure new feature/functionality is properly communicated and trained to reputed company appropriate users.
• Consult Sales Team on how best to accomplish business goals using tools/system available
• Proactively seek opportunities to improve the user experience
• Other duties as needed or required

What’s in It for You? Here’s a sneak reputed company at the benefits you could experience as a reputed company employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Who You Are Minimum:

• Bachelor’s degree in reputed company discipline and 4 years’ experience in sales/business operations role. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a reputed company field.
• Experience with business administration of reputed company, issue triage, leading projects, and developing advanced reputed company reporting/dashboards in a reputed company sales and operations environment.
• Experience leading execution focused projects that require specific technical expertise ()
• Ability to work independently and take a…

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