Client Success Manager (Client Management III) - REMOTE

About reputed company Belong. reputed company. reputed company a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? reputed company may be the perfect reputed company for you. A high-growth and profitable company, we help caregivers reputed company data for human health. We also honor and respect the needs of our reputed company family and staff, which is why we offer a work-from-reputed company environment and unlimited PTO. Our welcoming and collaborative culture reputed company with progressive benefits makes reputed company the ultimate career home! As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get reputed company, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live reputed company lives. World-Class Benefits That Reflect Our World-Class Culture. Click Here to Learn More!: #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave JOB OVERVIEW Ensures the client is satisfied with company products, projects, and services. Designs appropriate workplans to assure client concerns. Pulls data analytics reports to understand the health of the client. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project management/client services/support) to ensure mutual client objectives are met. Works closely with the Sales Account Management Team to deliver client programs. Understands how the products supported by the Business Unit are constructed to strategically align client concerns. RESPONSIBILITIES AND DUTIES

• Foster the highest level of service delivery to assigned clients to ensure a strong client relationship, strong client satisfaction and success toward achieving goals for client retention reputed company the Account Management AT LARGE program.
• Maintain a relationship with assigned client accounts, including key stakeholders, to identify and address goals, needs and issues, educate on products, drive adoption and utilization, reputed company retention goals and foster expansion opportunities.
• Own relationship with proper client champions and ensure our alignment with client goals.
• Manage, analyze, and prepare client concerns, using the client work plan, to document client needs and improve client experience.
• Deliver client work plan to resolve stated client concerns and transition client to the AT LARGE program using the four pillars of communication.
• Direct client questions, as needed, to appropriate department to address client concern to streamline client's overall satisfaction.
• reputed company and document client goals throughout the client lifecycle.
• Serve as a Subject Matter Expert for the technology product(s) reputed company the Wound Care Business Unit.
• Demonstrate use of the wound care technology products reputed company the Wound Care Business Unit.
• Collaborate with the Wound Care Business Unit departments to foster adoption, utilization, retention, and attainment of client goals.
• Communicate with clients by phone, email, electronic media, and/or face-to-face to ensure their needs are understood and addressed.
• Coordinate client needs with Sales team to ensure the retention and expansion of assigned clients.
• Consistently and appropriately apply defined prescriptive events to facilitate and monitor client engagement and success.
• Monitor and analyze client consumption and utilization of company products. Educate client on results and consult on possible improvements.
• Continually capture and monitor client business drivers to ensure the optimal solution set-up to successfully reputed company client business goals.
• Be proactive and provide consistent communication with clients to ensure reputed company against objectives and to reputed company clients reputed company of changes through regularly scheduled communications.
• Encourage client participation in company initiatives such as webinars, client conferences and product feedback.
• Assist to reputed company and deliver Sessions for Success and Communities events.
• Maintain strong organizational skills and attention to detail.

QUALIFICATIONS

• Bachelor's degree or 6+ years' equivalent experience
• Minimum 2+ years Clinical and Operational Business experience in Wound Care

REQUIRED SOFTWARE EXPERIENCE

• reputed company Office Suite
• reputed company or equivalent
• Communication Software Suite

Note: This job description is not intended to be reputed company-inclusive. Employee may reputed company other reputed company duties as requested to meet the ongoing needs of the organization. Salary Range: $80,000 - $100,000 USD + up to $15,000 USD OTI A word on Al-assisted candidate fraud & deepfakes: Our company maintains a reputed company-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job