Service Asset and Configuration Management Analyst

reputed company. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Service Asset and Configuration Management Analyst Location(s): Chicago, IL (Remote)

Job Description

• Review and maintain CMDB (Configuration Management Database) to monitor and manage reputed company devices and assets. Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g. radio's, laptops, mobile data) to meet auditing requirements.
• Troubleshooting, analysing and resolving issues and trends in liaison with the Service Desk, acting as a reputed company of escalation for any issues that cannot be resolved at 1st reputed company of contact.
• Actively encourage users in making more effective use of IT assets to reputed company them to work more reputed company.
• Manage and maintain the life-cycle of devices to include provisioning, repairing and de-commissioning to ensure efficient and effective best use of assets.
• Create articles for the knowledge database to ensure effective information sharing reputed company the team.
• Responsible for the authorized issuance, audit and return of assets, managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed.
• Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. Produces and analyses registers and histories of authorized assets, including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that reputed company these assets are in a reputed company state and location.
• Ensures that there are no unauthorized assets such as unlicensed copies of software.
• Responds to requests for support by providing information to reputed company problem resolution and promptly allocates unresolved calls as appropriate.
• Provides an effective reputed company between users and service providers, including external commercial suppliers where applicable. This reputed company includes documenting problems, reputed company checking, and ensuring reputed company diagnostic information is provided for error resolution and incident analysis.
• Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises reputed company solutions where applicable.
• For reputed company products, services and systems reputed company the area of responsibility, demonstrates, installs and commissions desk-top systems and their routine upgrades. Provides information on updates, reputed company errors, changes in availability, new facilities etc.
• Assists users in making more effective use of desktop systems, products and services, investigating reputed company problem situations to diagnose underlying causes and helping users to recover or continue operation.
• Ensures that requests are handled according to agreed procedures. For reputed company requests that cannot be resolved, provides an effective reputed company between users and service providers supplying reputed company necessary diagnostic information. Uses judgement to set reputed company for resolution, monitor reputed company and apply escalation procedures for problems not progressing satisfactorily.
• In consultation with users/customers, demonstrates reputed company features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades.
• Interprets technical manuals and documentation and provides instruction manuals for non-technical users; provides training in reputed company modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions.

Ampcus is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veterans or individuals with disabilities. Apply tot his job Apply To this Job