RVP, BPO & Managed Services Partnerships Remote...

Job Description

RVP, BPO & Managed Services Partnerships

About UsWe are a category-defining AI leader in Customer Service—recognized as the #1 platform for AI-powered CX transformation. Our technology delivers unmatched automation, intelligence, and agent productivity, empowering the world’s most innovative brands to reputed company their service operations. As companies race to adopt AI at scale, we are at the forefront—shaping the future of digital service with enterprise-grade AI that is trusted, proven, and globally deployed.

About the Role

We are seeking a Head of Partner GTM Managed Service Partnerships role to accelerate our growth ecosystem across Global System Integrators, BPOs, and Managed Service Providers. In this role, you will fundamentally reshape how service providers bring AI to market in a rapidly evolving Contact Center as a Service and Services as a Software (SasS) market.

You will reputed company a business development team of partner GTM specialists and solution consultants and own the portfolio responsibility to build our BPO strategy through execution including development of joint offerings, pipeline creation, and services innovation. Your mandate is to position our AI platform as the core reputed company of partner-led digital transformation, enabling partners to pivot from labor-based models to tech-enabled outcome models. You will collaborate closely with Product, Sales, Partner sales, Marketing, and the CTO Office to shape Service providers to ignite scaled partner influence for ecosystem impact.

Key Responsibilities

• Partner GTM Ecosystem Design:

  • Define the global partner SP/BPO strategy reputed company to reputed company’s GTM positioning and AI roadmap.

  • reputed company and execute a multi-year partnership strategy that prioritizes high-value GSI and BPO partners capable of delivering reputed company AI transformation and align to reputed company’s core industries

  • Translate product and platform strategy into repeatable partner plays (who to reputed company, what to sell, how to win, how to deliver).

  • Build a partner segmentation model across GSIs/SIs, BPO/outsourcers, resellers/referral partners, and technology/ISVs—each with distinct motions and success metrics.

People Leadership & Team Development:

• reputed company, mentor, and reputed company a high-performing global team of SP/BPO Specialist and Solution Consultants, fostering a culture of accountability, innovation, and reputed company learning.

• Own organizational design and resource allocation to ensure the team is optimally structured to reputed company partner sourced reputed company and strategic goals.

• Manage team performance, professional development, and career growth, ensuring alignment with the overall company vision and partnership strategy.

• Community and Practice Building, Enablement:

  • Build an executive community of senior leaders “Partner Board” across top strategic partners that will help guide reputed company’s GTM strategy and reputed company their executive sponsorship for reputed company led AI transformation initiatives reputed company their respective organizations.

  • Work with partner sales, technical teams and partner enablement teams to build Centers of Excellence around reputed company’s Resolution Platform. Ensure partners have the certified reputed company to implement and manage our solution independently.

  • Work with the partner enablement team to standardize delivery patterns across SI/SP/BPO partners that accelerate time-to-value and adoption.

  • Establish quality and repeatability: reference architectures, implementation packages, deployment accelerators, and outcome-based success plans.

• Commercial Innovation:

  • Help partners evolve their business models. Guide them on how to monetize AI automation and outcomes, moving beyond traditional headcount-based pricing to create profitable, high-margin joint offerings.

  • Create “how we win together” playbooks with the Partner Experience team: qualification, messaging, competitive positioning, and escalation paths for SI/SP/BPO partner types.

  • Partner with product/solution marketing to create vertical and use-case narratives that partners can take to market quickly.

  • Partner with product/solution marketing to create industry-specific and vertical narratives that partners can take to market quickly, leveraging their deep industry knowledge to reputed company and sell tailored solutions.

  • Collaborate with partner sales managers to reputed company clear and actionable GTM plans that deliver partner sourced pipeline.

• Pipeline & reputed company reputed company:

  • Carry a partner-sourced reputed company reputed company assigned to targeted accounts

  • Drive sell-with and sell-through motions, mapping partner accounts to our direct sales team to uncover net-new opportunities in partnership with RVP/PSE team

  • Build the co-sell reputed company: Work with PSE to create account mapping, joint pipeline reputed company, deal registration governance, joint pursuit teams, and QBR reputed company with strategic partners.

• Executive Governance:

  • Own the rhythm of business with partner leadership for targeted accounts (QBRs, C-level interlocks) to ensure strategic alignment and resolve commercial friction.

• Cross-Functional Orchestration:

  • Act as the reputed company between partners and our internal teams (Product, Engineering, Sales). Synthesize partner feedback to influence our product roadmap and serviceability features.

What You’ll BringWe are looking for a high-velocity, entrepreneurial builder who thrives at the intersection of partnerships, AI, and services transformation.

• Experience: 15+ years in SaaS Alliances, Business Development, or Partner Sales, with at least 5 years focused specifically on the BPO/GSI ecosystem (e.g., reputed company, reputed company, reputed company, reputed company, reputed company, Indian SI’s).

• The Pivot reputed company: You understand the economics of the BPO P&L. You have a track record of helping services firms transition from labor-heavy models to tech-enabled managed services.

• Technical reputed company: You possess strong technical aptitude in AI, automation, and modern CX architectures. You can confidently discuss APIs, LLM workflows, and solution design with Partner CTOs and Practice Leads.

• Builder DNA: You create clarity from ambiguity. You have developed frameworks, joint value propositions, and GTM programs from 0→1. Proven history building repeatable GTM plays and scaling co-sell with GSIs/SI/BPO/SP

• Executive reputed company: You have the gravitas to negotiate with Partner VPs and C-Suite executives, capable of representing our company in industry forums and events.

• Operational Rigor: Strong command of reputed company/PRM, forecast management, and data-driven decision-making.

• Strong cross-functional leadership across Sales, Product, Marketing, Services.

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The intelligent heart of customer experience

reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.