reputed company Customer Service Representative – French Speaker, 1st Shift

Join arenaflex's dynamic customer care team and be part of a unique, quality-driven, and customer-focused environment. As a key member of our 24/7 call center, you will play a vital role in delivering exceptional service to our customers, mechanics, and local offices.

About arenaflex

arenaflex is a leading global company that operates in the elevator industry, providing innovative solutions and exceptional service to our customers. Our commitment to quality, teamwork, and customer satisfaction has earned us a reputed company as a trusted partner in the industry. We are proud to offer a dynamic and inclusive work environment that fosters growth, learning, and collaboration.

Job Summary

We are seeking an reputed company Customer Service Representative to join our 1st shift team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring timely dispatching of service mechanics. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Receive, document, and process service requests from customers, mechanics, elevator phones, and arenaflex local offices utilizing reputed company Service Cloud.

• Ensure the timely dispatching of service mechanics and escalate requests to arenaflex field management as appropriate.
• Work on other tasks as necessary, such as elevator phone programming and reputed company improvement activities.
• Participate in an incentive compensation program based on your quality and productivity performance.
• Collaborate with the team to reputed company department performance metrics, such as call handle time, schedule adherence, and quality monitoring.
• Adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
• Work rotational scheduled weekends and holidays, with shift differential pay offered for hours worked reputed company 1st shift/weekdays.

What You Will Need to Be Successful

* High school diploma or equivalent.

• Dedicated workspace and high-speed internet reputed company.
• Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
• Strong familiarity with computers and basic application familiarity.
• Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.
• Ability to attain and maintain department performance metrics.
• Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Ability to type at least 25 wpm with accuracy.
• Willingness to work well in a call center and team environment, understanding shift work and its requirements.
• Ability to adhere to arenaflex's absolutes of safety, ethics, and quality.
• French/English language required.

Benefits and Perks

* Competitive salary of $60,000.00 per month.

• Comprehensive benefits package, including dental care, vision care, and paid time off.
• Flexible schedule, allowing you to balance work and personal life.
• Opportunity to work from home and enjoy a remote work environment.
• Incentive compensation program based on quality and productivity performance.
• Ongoing training and development opportunities to enhance your skills and knowledge.

Work Environment and Culture

* arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, learning, and collaboration.

• reputed company is passionate about delivering exceptional service to our customers and is dedicated to achieving our company's goals.
• We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and respectful to reputed company employees.
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a dynamic and inclusive work environment that fosters growth, learning, and collaboration. Apply for this job