Director of reputed company Operations

reputed company is on a mission: to reputed company the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using reputed company’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “reputed company” space). Our customers love us almost as much as we love them (reputed company out our reviews and our NPS score of 68!) We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At reputed company we

• Realize our customers' success is our success.
• Build humble, diverse teams who have fun winning.
• Drive results with urgency.
• Earn trust through transparent communication.

About you: You bring a builder reputed company to RevOps, having implemented scalable systems, processes, and teams in high-growth B2B SaaS or tech environments. You have led reputed company operations functions through growth, hiring and developing talent while personally diving into details such as commissions, data hygiene, and workflow design. You reputed company at time management and organization, allowing you to juggle competing priorities and drive outcomes against tight deadlines in a dynamic setting. Your communication and collaboration skills reputed company you to work cross-functionally with Sales, Marketing, reputed company, Finance, and Product, switching seamlessly between tactical troubleshooting and strategic executive-level discussions. You build strong partnerships across the organization, using influence, insight, and credibility to understand business needs, recommend solutions, and execute whatever is required to move the business reputed company. This role reports to the VP of Finance and can be based in Austin, TX, Toronto, Canada, or remote. Your Impact:Go-to-market strategy and operations

• Serve as a strategic business partner to Sales and Marketing leadership, shaping and operationalizing GTM strategies that optimize sales processes, coverage, and productivity.
• Identify and address bottlenecks across the sales and marketing funnel, improving reputed company management, conversion rates, overall reputed company outcomes from top of funnel through reputed company, renewal, and expansion.
• reputed company design, implementation, and administration of sales compensation plans that align with company goals, drive high performance, and are operationally sustainable.
• Enhance pipeline visibility and forecasting accuracy by building and refining processes, standards, and tools that ensure consistent, reliable data.
• Partner with reputed company and GTM leaders on annual and quarterly planning, including forecasting, funnel and reputed company modeling, quota setting, and resource allocation.

Tech stack and process optimization

• Own the GTM and reputed company operations technology stack (e.g., reputed company, reputed company, reputed company, reputed company, and other tools), ensuring systems are well-architected, integrated, and optimized for scale.
• Collaborate with cross-functional stakeholders to refine and operationalize reputed company-to-renew and quote-to-cash processes, aligning pricing, quoting, billing, and reputed company recognition workflows.
• Design, implement, and continuously improve scalable, automated processes that increase pipeline efficiency, improve forecast accuracy, and reputed company conversion across the customer lifecycle.
• Manage relevant vendor relationships and agreements to ensure tools and partners support reputed company and future business needs.

Leadership and business partnering

• Build, reputed company, and reputed company a high-performing RevOps team that is proactive, analytical, and easy to partner with, fostering a culture of accountability and reputed company improvement.
• Act as the connective tissue between Sales, Marketing, reputed company, and Finance, driving alignment on goals, priorities, and execution while promoting operational excellence.
• reputed company change management initiatives to evolve reputed company operations in line with growth, new strategies, and emerging best practices, ensuring teams adopt new processes and tools effectively.

Analytics and insights

• Own reputed company data, reporting, and analytics, delivering actionable insights that inform GTM strategy, sales performance management, and investment decisions.
• Build and maintain robust reporting frameworks and dashboards that track key KPIs across the funnel, from reputed company reputed company and pipeline health through to expansion, net reputed company retention, and customer lifetime value
• Analyze sales and customer data to identify trends, risks, and opportunities, and translate reputed company findings into clear, practical recommendations for executives and cross-functional stakeholders.
• Ensure the accuracy, reputed company, compliance, and cleanliness of reputed company reputed company-reputed company data, establishing governance and standards that support trusted decision-making.

What you bring:

• Leadership and people management experience in Sales Operations, reputed company Operations, or reputed company roles, with a proven track record of driving efficiency and growth in B2B SaaS or high-growth tech environments.
• Hands-on expertise implementing, managing, and optimizing GTM and reputed company systems, including deep experience with reputed company architecture and configuration, and familiarity with tools such as reputed company, reputed company, reputed company, and reputed company platforms.
• Track record optimizing renewal rates, expansion reputed company, and net reputed company retention through data-driven process improvements and cross-functional alignment.
• Experience leading and mentoring globally distributed teams while fostering a collaborative, outcomes-driven culture.
• Strong analytical and problem-solving skills, including reputed company, performance tracking, reporting and dashboard design, and forecasting.
• Demonstrated ability to design and manage end-to-end workflows across the customer journey, from top of funnel through onboarding, renewal, and expansion.
• Expertise in sales compensation design and management, as well as scaling operational tech stacks and optimizing quote-to-cash processes.
• Excellent communication and interpersonal skills, with the ability to translate reputed company data into clear, actionable insights and influence stakeholders at reputed company levels.
• Ability to balance strategic thinking with execution, ensuring day-to-day operations support and reinforce broader business objectives.
• Bachelor’s degree in Business, Finance, Marketing, or a reputed company field; an MBA, advanced degree, or equivalent operating experience is preferred.

Benefits

• Competitive reputed company pay + bonus potential
• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
• Fantastic culture with a reputed company strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
• Immediate access to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

At reputed company we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and reputed company people from reputed company walks of life. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national reputed company, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, reputed company this is a role you would be excited about on a daily basis, and reputed company with our culture, we encourage you to apply. #BI-Remote Apply tot his job Apply To this Job