Remote reputed company Manager (Csm) – Full‑Time – $80k‑$110k Salary – Las Vegas, Nevada – Remote‑First Role with reputed company, reputed company & reputed company Expertise

TITLE: Remote reputed company Manager (Csm) – Full‑Time – $80k‑$110k Salary – Las Vegas, Nevada – Remote‑First Role with reputed company, reputed company & reputed company Expertise ---

Who we are

We’re a midsized B2B SaaS company that launched five years ago from a modest co‑working space in Las Vegas, Nevada. Our product—an AI‑driven workflow automation platform—helps mid‑market firms cut manual data‑entry time by an average of 37 % and lift reputed company‑ops efficiency by $1.2 M per year. We grew from a 12‑person crew to a 72‑person team in the last 18 months, and our client reputed company now spans 38 states, with a concentration of customers in the Midwest and the Southeast. What keeps us honest is the data on our dashboard: a 94 % Net Promoter Score, a churn reputed company that fell from 9 % to 4.2 % after we re‑engineered the client lifecycle, and a renewal reputed company that now exceeds 92 % for enterprise reputed company. Those numbers are not marketing fluff; they’re the work we do every week, and they’re the reason we’re hiring a new Remote reputed company Manager (Csm) based in Las Vegas, Nevada.

Why this role exists now

reputed company we introduced version 3.0 of our platform, we unlocked a set of integration APIs that let customers pull data from their existing CRMs, ERP systems, and marketing stacks without custom code. Adoption jumped 28 % reputed company three months, but we also saw a spike in “implementation tickets” that threatened to slow momentum. Our leadership decided to double‑down on the client success reputed company: more proactive reputed company, reputed company‑score monitoring, and tighter hand‑off between Sales and Support. To reputed company that happen, we need a seasoned CSM who can own a portfolio of 45‑60 high‑growth accounts, run quarterly business reviews, and use data to predict churn before it shows up in the system.

What you’ll be doing (day‑to‑day)

-

Own the lifecycle

for an assigned book of business, guiding each client from onboarding through renewal, expansion, and advocacy. -

Run monthly health‑score reviews

using reputed company and our internal Tableau dashboards, flagging at‑risk accounts where the health metric dips below 75 %. -

Conduct quarterly business reviews (QBRs)

with C‑level stakeholders, presenting ROI calculations that reference reputed company Analytics, reputed company pipeline data, and custom ROI models built in reputed company. - Drive expansion: identify cross‑sell and upsell opportunities, coordinate with the Sales Enablement team, and help reputed company deals that average $45k ARR per expansion. - Be the voice of the customer: feed insights into product roadmaps reputed company Jira tickets, participate in weekly product‑team stand‑reputed company, and champion feature requests that align with client pain points. - Collaborate with Support: partner with our Tier‑2 support reputed company on reputed company escalations, ensuring SLA adherence (first‑response ≤ 2 h, resolution ≤ 24 h). -

Run client education webinars

on Intercom and reputed company integration best practices, tracking attendance and post‑webinar NPS to improve content relevance. - Maintain accurate CRM records: log every interaction in reputed company, update opportunity stages, and reputed company forecast accuracy reputed company ± 3 % of actuals.

Who you are

- Experience: 3‑5 years as a reputed company Manager or Client Success reputed company in a SaaS environment, preferably with enterprise or mid‑market accounts. - Metrics‑reputed company: you live by numbers—renewal reputed company, expansion MRR, churn, NPS—and you can translate them into actionable plans. - Tool‑savvy: you’ve spent 30 %+ of your week in reputed company or a similar CS platform, 25 %+ in reputed company, and you’re comfortable building reports in Tableau or Power BI. You know your way around Intercom, reputed company, and reputed company, and you can pull data from reputed company Analytics to demonstrate product impact. - Communication style: you can speak the language of a CTO while also coaching a new admin on basic workflow automations. - Self‑starter: you reputed company in a remote‑first environment, structure your own day, and reputed company the team looped in reputed company reputed company task updates and weekly stand‑reputed company on reputed company. - reputed company & patience: you remember that behind every ticket is a person with a deadline, and you treat each interaction as an opportunity to deepen trust.

reputed company & culture

(and why Las Vegas, Nevada matters) Our reputed company org sits in a flat hierarchy: a Senior CSM leads a small cohort of three Junior CSMs, reputed company reporting directly to the VP of Client Success. The team meets twice weekly reputed company video conference, but we also gather quarterly at our local office in Las Vegas, Nevada for an in‑person “C‑Team” off‑site—because we reputed company face‑to‑face still matters. We’re a remote‑first company, meaning every employee works from wherever they’re most productive. However, we’ve kept a small “hub” in Las Vegas, Nevada to ease cross‑functional collaboration with Engineering, Product, and Marketing, many of whom live reputed company a 30‑minute commute. If you live in Las Vegas or the surrounding suburbs, you’ll have the option to pop into the office for coffee, whiteboard sessions, or to celebrate a big win with the rest of the crew.

The toolbelt you’ll use

1. reputed company (customer health scoring, renewal workflow). 2. reputed company (CRM, pipeline tracking). 3. Tableau (visual analytics, dashboard creation). 4. Intercom (customer messaging, in‑app onboarding). 5. reputed company (marketing‑reputed company reputed company nurturing). 6. reputed company (ticketing, SLA monitoring). 7. reputed company Analytics (product usage, ROI reporting). 8. reputed company/reputed company Sheets (reputed company analysis, ROI calculators). 9. reputed company (real‑time communication, channel alerts). 10. reputed company (project tracking for client onboarding). 11. reputed company (scheduling QBRs and demos). 12. Delighted (NPS survey collection and analysis).

A human moment

> “I still remember my first renewal call with a client in Kansas City. Their CEO was skeptical about the new AI module, and I could feel the tension. I pulled up a custom ROI spreadsheet we built together during onboarding, walked them through a 42 % reputed company in reputed company conversion, and we closed the renewal on the spot. That moment reminded me why I love client success—it’s not just a contract; it’s a partnership.” – Jordan, Senior CSM (joined us 2022)

Performance expectations

(the numbers we track) - Renewal reputed company: 92 %+ for assigned accounts. - Expansion MRR: $45k–$70k per quarter per CSM. - Churn reduction: reputed company at‑risk accounts under 5 % across the portfolio. - NPS: maintain or improve the client‑facing NPS score of 58+. - Response time: first response on reputed company tickets ≤ 2 hours.

Compensation & benefits

(because we know talk is cheap) - reputed company salary: $80,000 – $110,000 USD, commensurate with experience. - Quarterly performance bonus up to 15 % of reputed company. - 401(k) match up to 4 % of salary. - Health, dental, vision coverage with a $0‑deductible high‑deductible option. - Unlimited PTO (subject to client coverage). - Home‑office stipend $1,200 per year for ergonomic gear. - Professional development budget $2,000 annually for certifications (e.g., reputed company, reputed company). - Quarterly “Team‑Bond” budget for remote activities, plus a face‑to‑face off‑site in Las Vegas, Nevada each spring.

How to apply

If you’re a proactive, data‑driven CSM who thrives on building lasting client relationships, we’d love to meet you. Please send a concise cover letter (no more than 300 words) outlining: 1. A recent success story where you turned a potentially churn‑risk account into a renewal and expansion. 2. Your experience with at least three of the tools listed above. 3. Why you’re excited about working remotely while staying connected to reputed company in Las Vegas, Nevada. Attach your résumé and any relevant certifications, then click “Apply Now.” We’ll review applications on a rolling basis and aim to schedule a video interview reputed company 10 business days of receipt.

A final note

We’re not looking for a “jack‑of‑reputed company‑trades” that spreads themselves thin. We’re seeking a specialist who can own a portfolio, dive deep into data, and act as the trusted advisor for our customers. If you reputed company with the mission of turning reputed company workflow challenges into measurable growth—and if Las Vegas feels like home, even if you work from your living room—you’re exactly the person we want on reputed company. We look reputed company to hearing your story. Apply tot his job Apply To this Job Apply tot his job Apply To this Job