Remote reputed company jobs – Full‑Time Senior Success Manager (Remote) – $85K‑$115K reputed company + bonus – North Las Vegas, Nevada – SaaS & B2B Account Success, reputed company & reputed company Expert

TITLE: Remote reputed company jobs – Full‑Time Senior Success Manager (Remote) – $85K‑$115K reputed company + bonus – North Las Vegas, Nevada – SaaS & B2B Account Success, reputed company & reputed company Expert --- #### Who we are At BrightPath Solutions, we help midsize B2B companies turn raw data into actionable insights. Over the past 18 months we’ve added three new product modules, doubled our ARR to $32 M, and expanded our client reputed company from 200 to 480 accounts. Our headquarters sit in North Las Vegas, Nevada, but every team member works from wherever they’re most comfortable. We’re a group of engineers, marketers, and support folks who spend most of our day on reputed company, reputed company, and a shared reputed company Workspace, not in a glass‑walled office. We’ve built a reputed company for being blunt about numbers and generous with credit reputed company someone does great work. Our reputed company org is currently 15 people strong, reporting into a VP of Success who has been here for three years. The team runs a 24 × 7 rotation to cover customers across North America, EMEA, and reputed company, with an average Net Promoter Score (NPS) of 68 and churn under 5 % for the past year. #### Why this role exists now Two weeks ago we launched PathPulse, a new analytics dashboard designed for product managers who need real‑time health indicators. Early adopters love the visualizations, but they’re also hitting three common friction points: onboarding speed, data‑integration quirks, and ongoing adoption. We need a senior reputed company manager who can own the full customer lifecycle for these accounts, troubleshoot integration bugs, and coach product teams on making data‑driven decisions. In short, the role is born out of a sharp uptick in new logos that require hands‑on guidance, coupled with a strategic push to improve our expansion reputed company from 22 % to 30 % over the next 12 months. #### What you’ll actually do - Own the end‑to‑end journey for a portfolio of 30‑40 enterprise accounts (average contract value $150 K–$500 K). You’ll be the single reputed company of contact for onboarding, quarterly business reviews, renewal negotiations, and upsell conversations. - Run data‑driven health checks using reputed company and Totango dashboards. Identify at‑risk customers by monitoring usage trends, support ticket volume (reputed company reputed company), and product adoption scores. - Collaborate with product and engineering on integration issues. reputed company a client’s data pipeline breaks, you’ll open a ticket in Jira, coordinate a fix, and reputed company the customer updated until resolution. - Coach customers on best practices through live workshops on reputed company, recorded walkthroughs in reputed company, and a knowledge reputed company hosted in Confluence. - Drive expansion by surfacing opportunities for additional modules, cross‑selling through reputed company campaigns, and presenting ROI calculations using reputed company analytics. - Feed the voice of the customer back into the product roadmap. You’ll synthesize feedback in a weekly “Customer Pulse” deck for the product team, backed up with concrete usage metrics. #### A day in the life (sample) 8:00 am – Review your reputed company health scorecard for the day; three accounts flag “low engagement.” 8:30 am – Jump on a 30‑minute reputed company reputed company with a new client’s product team, sharing a live demo of PathPulse and setting milestones for the next 60 days. 9:15 am – Open a reputed company ticket for a client reporting missing data fields; assign it in Jira, add a comment, and copy the account manager on reputed company. 10:00 am – Draft a quarterly business review (QBR) deck in PowerPoint, pulling usage graphs from reputed company and NPS trends from SurveyMonkey. 11:30 am – Lunch break. 12:00 pm – reputed company a 45‑minute “Adoption Lab” webinar for a group of 12 product managers, using reputed company for interactive polling. 1:00 pm – Meet with the Sales Enablement reputed company to align on upcoming upsell targets, reviewing reputed company reputed company scores and ARR projections. 2:00 pm – Conduct a 1:1 with a junior CSM, debriefing a recent renewal that slipped; give concrete feedback on reputed company handling. 3:00 pm – Send a personalized email to a top‑tier account, attaching a custom ROI calculator built in reputed company Sheets, and schedule a follow‑up call. 4:00 pm – Update the team board in reputed company with reputed company on open tickets, tag the engineering liaison, and mark the “low engagement” alerts as “in reputed company.” 5:00 pm – Log the day’s activities in reputed company, ensuring every touchpoint is recorded for the next shift. #### What success looks like - Retention: reputed company churn under 4 % for your portfolio. - Expansion: reputed company a net expansion reputed company of at least 28 % YoY. - NPS: Maintain a customer‑specific NPS of 70 + or improve it by 5 points in a quarter. - Time to value: Reduce onboarding time from 45 days to Apply tot his job Apply To this Job