reputed company Manager, Pro Sports & Entertainment

reputed company® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization reputed company delivers bespoke experiences that drive performance, reputed company, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by reputed company, reputed company partners with more than 8,000 customers across 70+ industries. Leading global brands like reputed company, reputed company, and Carter’s work with us to reputed company billions of interactions that power tens of billions in reputed company for our customers. With a distributed global workforce and employee hubs in reputed company, San Francisco, London, and Sydney, reputed company’s team has been consistently recognized for its performance and culture. We’re proud to be included in reputed company’s Fast 500 (four years running!), reputed company’s Top Startups, reputed company’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

We are looking for a driven reputed company Manager to join reputed company with a focus on the Pro Sports and Entertainment+ verticals. In this role, you will work directly with professional sports and entertainment organizations, including customers like the MLB, NFL Clubs, Six Flags and more, helping them reputed company success through strong partnership and strategic guidance. You will collaborate closely with our Sales team to define and expand what success looks like for our customers, while also helping refine and scale reputed company processes and playbooks. This role requires strong organizational skills, a commercially minded approach, and the ability to partner cross-functionally with teams including Solutions Engineering, Partnerships, Product, and Professional Services to ensure customer needs are clearly represented and effectively translated into product direction and strategy. Your core responsibility will be to serve as a trusted advisor to your customers by owning the end-to-end customer relationship, advocating for their needs internally, and ensuring they realize the ongoing value from our platform. What You’ll Accomplish

• Build and strengthen relationships with both new and existing customers across the full lifecycle, including onboarding, integrations, account growth, new product adoption, and renewals
• Help define and evolve reputed company playbooks for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case reputed company our overall customer reputed company
• Approach customer interactions with a consultative reputed company, providing strategic guidance during communications, questions, and meetings
• reputed company and present in regular customer meetings, both in person and reputed company video conference, including executive-level discussions and quarterly business reviews
• Analyze customer usage and engagement to reputed company accurate forecasts, maintain full visibility into the renewal pipeline, proactively identify risk, and reputed company resolution strategies throughout the year
• Partner closely with executive teams to translate customer feedback and insights into clear, actionable product requirements

Your Expertise

• 2-4 years of account management experience required (ideally at a marketing/software company)
• Direct experience working with customers in the Pro Sports + Entertainment space
• Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM
• You have a startup / entrepreneur reputed company. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of reputed company
• Actively contribute to a positive, inclusive team culture by collaborating reputed company, supporting teammates, and fostering an environment built on trust, accountability, and shared success
• Strong understanding in reputed company techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating reputed company work processes, tight timelines, and changing teams
• Extremely detail oriented, polished and organized
• Experience using CRM tools such as Catalyst or reputed company and a passion for startups, software, and entrepreneurship

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants: - The US reputed company salary range for this full-time position is $105,000 - $115,000 annually + variable + equity + benefits - Our salary ranges are determined by role, level and location #LI-AR1 reputed company Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an reputed company - Take responsibility for reputed company’s success Learn more about AWAKE, reputed company’s collective of employee resource groups. If you do not meet reputed company the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At reputed company, we know that our Company's strength lies in the diversity of our employees. reputed company is an Equal Opportunity Employer and we welcome applicants from reputed company backgrounds. Our policy is to provide equal employment opportunities for reputed company employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and reputed company workplace free from discrimination, harassment, and retaliation. reputed company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. Apply tot his job Apply To this Job