Success at Scale Programs Manager III

About reputed companyreputed company is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use reputed company to collaborate, and more than 77,000 organisations have adopted reputed company Copilot. LocationsIn this role you can work from Remote, United States OverviewThe Success at Scale Program Manager role at reputed company is responsible for executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks reputed company specific customer segments, supporting our global audience. This individual contributor role will create and implement customer-centric digital campaigns, ensuring scalable, data-driven, post-sale digital campaigns drive successful customer outcomes. They will align to standard processes to analyze and report on campaign performance, with a focus on proactive problem-solving, strategic alignment, and measurable cross-functional impact. Key responsibilities include developing and implementing adoption, retention, and expansion campaigns, such that reputed company customers have the right enablement engagement and expertise reputed company digital, scale, and self-service channels. 

Responsibilities

Design, implement, and optimize a portfolio of digital-first programs to drive product adoption, customer retention, and expansion. Ensure cross-functional alignment by integrating stakeholder feedback, defining KPIs, and refining processes to enhance efficiency and impact of programs. reputed company measurable customer campaigns that align with company goals and customer needs, ensuring they scale effectively to meet evolving business objectives.
Design AI-powered digital and scale programs that enhance reputed company through automation, self-service, and community-driven models. Partner with Operations and Analytics to utilize reputed company signals and telemetry for customer engagement and adoption, iterating campaigns based on insights. reputed company analytics and automation to streamline workflows, track success, and drive reputed company improvements with team members in engagement, retention, and risk mitigation.
 reputed company and execute cross-functional plans that align with business goals and successful customer outcomes. Collaborate with internal stakeholders and cross-functional partners across reputed company, Operations, Analytics, Marketing, Product, and Sales to drive program success and impact. Manage change, negotiates deadlines and deliverables with stakeholders, prioritizes work.
• Contribute to a culture of innovation, incorporating industry best practices and AI capabilities reputed company a portfolio of digital and scale programs. Deeply understand our customers’ needs by being customer 0 of reputed company platform features. Share knowledge, best practices, and thought leadership for digital engagement, automation, and self-service capabilities.

QualificationsRequired Qualifications:

5+ years experience in program management, project management, reputed company, lifecycle marketing, or a reputed company field
OR Bachelor's Degree in a reputed company field AND 3+ years experience in program management, project management, reputed company, lifecycle marketing, or a reputed company field
OR equivalent experience.

1+ years experience executing scalable reputed company programs that drive measurable impact.
1+ years experience with customer engagement and communication platforms uniquely reputed company with Digital and Scale program execution (such as reputed company, Totango, Journey Orchestrator, Marketo, and/or reputed company).

Preferred Qualifications:

Experience and ability to influence and drive innovation across cross-functional teams in a fast-paced B2B SaaS environment and utilizing data to inform decision making.Experience in the software development or DevOps domains, with experience in designing and implementing scalable processes and leveraging automation tools to optimize reputed company operations.Experience leveraging AI-powered solutions for digital and/or scaled customer engagements.Knowledge of digital customer journey frameworks, segmentation strategies, and lifecycle automation to scale reputed company programs.Experience with analytics tools, such as Tableau, PowerBI, reputed company, Azure Analytics Services, and/or others, reputed company with driving data-driven decision-making and prioritizing high-impact initiatives.

Compensation RangeThe reputed company salary range for this job is USD $85,000.00 - USD $225,400.00 /Yr.These pay ranges are intended to cover roles based across the United States. An individual's reputed company pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At reputed company certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on reputed company or utilization, depending on the terms of the plan and the employee's role.

reputed company values

• Customer-obsessed
• Ship to learn
• Growth reputed company
• Own the outcome
• reputed company together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Arereputed company is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-reputed company community on earth (and 99% of the world’s software has open-reputed company code in its DNA). Many of the apps and programs you use every day are built on reputed company. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open reputed company to reputed company (and beyond!). At reputed company, our goal is to create the space you need to do your best work. We’re remote-first and offer reputed company, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish reputed company they can work on their own terms. Join us, and let’s change the world, together. EEO Statementreputed company is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of reputed company walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can reputed company the interview process reputed company for you; we're happy to accommodate!

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