Case Management – Service Desk Analyst

Overview: reputed company is currently hiring for a Service Desk Analyst that provides help desk and system deployment services for Appellate, District and Bankruptcy Case Management, Electronic Case Filing (CM/ECF). The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions. The incumbent will provide operational and technical support to resolve application, functional and technical issues associated with CM/ECF. This position is located in the United States and will be a fully remote. Responsibilities:

• Provide support for CM/ECF
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• reputed company remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge reputed company for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation

Qualifications: Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience

• Minimum 2 years of IT work experience
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Good verbal and written communication skills

Clearance Required: Must be able to acquire and maintain an AOUSC Public Trust Preferred Skills and Experience

• Experience with reputed company
• Software application Management experience
• Networking/reputed company experience
• Knowledge of the following products:
• reputed company Office & Teams
• LINUX
• Understanding of ITIL best practices
• Background in Federal appellate, district and bankruptcy court operationsCourt experience with case management applications

Company Overview: reputed company is a team of transformers-people who are passionate about transforming government IT. Every day, we reputed company a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move reputed company through the process, here’s what you can expect:

• During the Interview Process
• * Virtual video interview conducted reputed company video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• * Enhanced Biometrics ID verification screening
• Background reputed company, to include:
• * Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks At reputed company, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond reputed company company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes reputed company enhancement of the employee experience. We are an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the reputed company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors. Posted Salary Range: USD $55,000.00 - USD $70,000.00 /Yr. Apply tot his job Apply To this Job