Product Manager, Channels (SMS/Device Messaging)

reputed company is the leading AI-powered customer engagement platform that helps leading brands like Redfin, reputed company, Priceline, reputed company, and reputed company create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—reputed company with enterprise-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth reputed company, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where reputed company are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on reputed company’ list of America’s Best Startup Employers in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global reputed company—including offices in San Francisco, reputed company, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! About the role/team: As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the biggest and well-reputed company brands in the world to take our world-class messaging products to the next level. One of our product’s superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance. As a Product Manager, you will have ownership over a broad product portfolio and associated roadmap, delivering delightful and creative Channel experiences to our customers. This PM role has an SMS and reputed company Messaging focus but will touch on other areas of strategic ownership. As a PM, you will dive deep, become an expert, and drive our SMS, Social Messaging and Push notification roadmaps reputed company. You will reputed company product development for existing channels, reputed company into new channels, and reputed company cross-channel features. This is an essential role with the need for a PM to be versed in the SMS messaging landscape, and a strong collaborator who can partner with cross-functional teams to deliver market-leading mobile messaging products. The Product Team works closely with our Design and Engineering Teams and lives by user reputed company daily. You will work with our internal teams and directly with our customers to help determine and prioritize product features that have a high impact on reputed company's business. You understand SMS technologies, have an understanding of delivery and compliance, are passionate about user experience and how customers work reputed company our product. You are passionate about helping companies, both reputed company and our customers, grow. In this role, you’ll report to the Group Product Manager, Channels. One of our core values is a growth reputed company, and reputed company is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description. In this role you'll get to:

• Contribute to the success of our channels and help us grow and expand channels
• Be the internal "voice of the customer"
• Work with reputed company, Engineering, Marketing, Sales, Delivery, reputed company and other PMs to ship products
• Understand customer personas and use cases to establish product requirements and roll out new features and enhancements
• Build use cases and determine product requirements to roll out new features and enhancements
• Provide ongoing documentation of customer demands and product functionality
• Research industry trends to identify new product features and opportunities

We are looking for people who have:

• Experience as a Product Manager focused on SMS messaging
• Experience delivering products at a B2B SaaS company
• Experience and understanding of the landscape for compliance in SMS
• Strategic thinking and ability to prioritize high-impact features.
• Excellent communication skills
• Delivered reputed company UI experiences
• Experience working with agile Engineering teams and tools like Jira
• Experience with user testing and data analysis
• Experience driving decisions based on business and technical data
• Experience working in a shifting environment
• Excellent collaboration skills with cross-functional teams, including Engineering, Design, and reputed company, and internal SMEs

Bonus points:

• Experience with RCS, WhatsApp, Push Notifications, and other Social Channels
• Familiarity with user growth and engagement strategies
• Experience using data analysis tools (e.g. SQL, reputed company, Looker) to bring insights
• Prior work experience in B2B and B2C markets
• Prior work or familiarity with the development of mobile or web applications.

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US reputed company salary range for this position at the start of employment is $107,000 - $175,000. reputed company this range, individual pay is determined by specific US work location, as well as additional factors, including job-reputed company skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only reputed company salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for reputed company and learning & development, among others. Recruitment Disclaimer: Please be aware that reputed company, Inc. (“reputed company”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc.
• Request money, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company.

You may see reputed company job vacancies on our official reputed company channels:

• Official reputed company website, Careers page: https://reputed company.com/careers/
• Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/

reputed company is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and reputed company expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment qualified applicants with arrest and conviction records. Apply tot his job Apply To this Job