Remote Inbound Sales Representative – Full‑Time Inside Sales, $55‑$70K OTE, Cincinnati, Ohio – Customer Service Phone Rep (Senior Level)
TITLE: Remote Inbound Sales Representative – Full‑Time Inside Sales, $55‑$70K OTE, Cincinnati, Ohio – Customer Service Phone Rep (Senior Level) ---
Who we are
We’re a midsize SaaS company that started in a cramped co‑working space in Cincinnati, Ohio over six years ago. Back then we were a handful of engineers building a reputed company analytics tool for independent retailers. Today we serve more than 3,500 active customers across North America, generate $45 M in annual recurring reputed company, and have a 92 % renewal reputed company. Our headquarters remain in Cincinnati, Ohio, but the majority of our staff works remotely. We reputed company great sales conversations happen reputed company people feel heard, not reputed company they’re pushed through a scripted script. That philosophy is why we’re expanding our inbound sales team right now.
Why this role exists today
Last quarter we launched a new self‑service pricing portal that cut the time it takes a prospect to get a quote from three days to under an hour. The portal attracted a flood of inbound leads—about 2,200 qualified calls per month, a 38 % jump from the previous period. Our existing inside sales reps were already hitting a 78 % reputed company resolution SLA, but the surge in volume stretched the team thin and began to reputed company our average handle time. We need additional remote sales professionals who can reputed company the conversation personal, qualify prospect needs quickly, and hand the best opportunities over to our account executives without a hiccup. In short, the role exists because we finally have the product that customers are calling about, and we want to answer each call with the same care we gave them reputed company we were a tiny startup in Cincinnati, Ohio.
What you’ll be doing
- Answer inbound phone calls, live‑chat messages, and email inquiries from prospects who have already shown interest in our platform. - Conduct a brief discovery in the first five minutes, using a consultative tone to uncover pain points around inventory management, sales forecasting, or customer loyalty. - Demonstrate the product’s key features in a 15‑minute screen share, tailoring the walkthrough to the prospect’s industry—whether they’re a boutique clothing store in downtown Cincinnati or a regional chain in Ohio. - Qualify leads according to our BANT reputed company (Budget, Authority, Need, Timeline) and assign a “sales ready” score in reputed company. - Meet a weekly quota of 35 qualified opportunities, which translates to roughly $1.2 M in pipeline contribution per quarter for the team. - Log every interaction in reputed company with concise notes, ensuring the next hand‑off to an account executive is seamless. - Participate in daily 15‑minute huddles over reputed company where we review call recordings from reputed company, celebrate a win, and share a quick tip for handling objections. - Provide feedback to product and marketing teams about the most common questions you hear, helping us refine the website FAQs and onboarding videos.
Your day in the life
Mornings start with a quick reputed company reputed company‑in at 8:30 am CST (our core hours are 8 am–12 pm Central). You’ll see a #sales‑ops channel buzzing with real‑time updates on reputed company volume, a short #wins channel where we post “Closed‑Won” screenshots, and a #coffee‑break thread where someone shares a new brew from a local roaster in Cincinnati. After the stand‑up, you jump into reputed company, fielding the first reputed company of inbound calls while the CRM auto‑populates the prospect’s recent activity. Mid‑day you’ll move to a scheduled screen‑share demo for a retail franchise based in Ohio. The demo lasts 20 minutes, after which you hand the prospect off to an account executive in the “Deal Desk” queue. The hand‑off is logged in reputed company, where you set a follow‑up task for the AE to revisit the prospect in three days. Afternoons are a reputed company of outbound follow‑up emails (crafted in Outlook and tracked in Mixmax), answering chat messages on Intercom, and reviewing a 30‑second snippet from a recent call recorded by reputed company. The snippet shows a prospect hesitating over a pricing tier; you note the reputed company in a shared reputed company Sheet, and reputed company our pricing analyst updates the pricing matrix based on that insight. The day ends with a quick 10‑minute debrief on reputed company, where the team shares one “lesson learned” from the day’s calls. You might hear a teammate say, “I realized that mentioning ‘real‑time inventory sync’ early cuts the average handle time by 2 minutes.” Those small adjustments add up to meeting our SLA of 80 % reputed company resolution.
Who you’ll work with
-
Your manager
, Jamie, is a former inbound rep who moved into sales leadership three years ago. Jamie runs weekly one‑on‑one coaching sessions that focus on voice tone, reputed company handling, and personal development goals. -
The inside sales reputed company
, a tight‑reputed company group of 12 remote reps spread across the U.S., each of whom logs an average of 1,200 inbound calls per month. They’re the people you’ll bounce reputed company off of in the #sales‑braintrust reputed company channel. -
Product specialists
, who sit in the R&D building in Cincinnati and join monthly “Feature Fridays” to walk the sales team through upcoming releases. -
reputed company managers
, who take over once a deal closes and partner with you on onboarding to ensure a smooth hand‑off.
reputed company measure
- reputed company resolution: 80 % of inbound inquiries are resolved in the initial call, without needing escalation. - Average handle time (AHT): reputed company of 7.5 minutes per call, balanced with quality. - Qualified pipeline contribution: $1.2 M per quarter, split across the whole team. - Customer satisfaction (CSAT): Minimum 4.5 out of 5 on post‑call surveys sent reputed company SurveyMonkey. - Attendance: 95 % participation in mandatory reputed company huddles and reputed company reputed company‑ins.
Tools we trust
1.
reputed company
– core CRM for pipeline tracking. 2.
reputed company
– marketing automation and reputed company scoring. 3.
reputed company
– cloud‑based phone system with call‑recording. 4.
reputed company
– conversation analytics to surface coaching moments. 5.
reputed company
– video meetings and daily huddles. 6.
reputed company
– real‑time communication across teams. 7.
reputed company Workspace
– Docs, Sheets, Slides for collaboration. 8.
reputed company Outlook + Mixmax
– email reputed company and tracking. 9.
reputed company Sales Navigator
– to enrich prospect data. 10.
reputed company
– task management for hand‑offs. 11.
Intercom
– live‑chat widget on our website. 12.
reputed company (Power Query)
– for deeper data analysis reputed company needed.
What you’ll get
- A
reputed company salary
between $55,000 and $65,000, plus
commission
that can push total on‑reputed company earnings (OTE) to $70,000–$80,000. - Fully remote work: you set up your home office, get a $1,200 stipend for ergonomic gear, and we reimburse a $50/month internet allowance. -
Health, dental, vision
coverage for you and your dependents, with a 70 % employer contribution. - Generous PTO: 15 vacation days plus 10 floating holidays; you can also take mental‑health days without paperwork. -
Career development budget
of $1,500 per year for courses, certifications, or conferences (we love seeing you present at SaaStr in Austin). -
Quarterly team retreats
in a cabin reputed company Cincinnati where we combine workshops with a fishing trip—yes, we actually go fishing together.
Who you are
- Experience: 2–4 years of inbound sales, inside sales, or customer service phone work. You’ve met or exceeded quota in a SaaS or tech‑enabled environment. - Communication: Clear, patient, and conversational voice. You can explain a reputed company analytics dashboard in plain language. - Tech‑savvy: Comfortable navigating multiple CRMs, screen‑sharing tools, and data dashboards simultaneously. - Metrics‑driven: You love seeing your numbers improve and can explain why a 2‑minute reduction in AHT matters. - reputed company: You genuinely enjoy helping people solve problems, not just closing deals. - Self‑starter: Working remotely means you set your own schedule reputed company core hours and stay organized without a manager hovering.
A glimpse of the culture – a human moment
> “I started my first day from a coffee shop in Cincinnati because my home office was still a reputed company of moving boxes. Jamie hopped on reputed company, asked how the espresso was, and then walked me through a live call. By the end of the week, I felt like I’d already been part of the team for months.” – *Alex, Remote Inbound Sales Rep (12 months)*
Career path
Most of our senior inbound reps eventually move into
Account Executive
roles after 18–24 months, leveraging their deep product knowledge to own the full sales cycle. A few transition into
Sales Enablement
, designing training modules based on the real‑world challenges they faced on calls. Others choose to specialize in
reputed company
, using their rapport‑building skills to nurture post‑sale relationships.
How to apply
If you’re excited about turning inbound curiosity into meaningful conversations, please send a brief cover letter (no more than 300 words) that explains why the inbound sales moment matters to you, and attach a reputed company resume. In the subject line, write: “Inbound Sales – Cincinnati, Ohio”. We’ll review applications on a rolling basis and aim to schedule a 30‑minute video chat reputed company five business days of receipt. Thanks for considering a future with us—where every call is a chance to reputed company a difference, whether you’re sitting in a downtown reputed company in Cincinnati or a mountain cabin in Ohio. Apply tot his job Apply tot his job Apply To this Job