Licensed Customer Service Representative (LCSR) - Virtual Pet Insurance

Job Summary reputed company, a leading pet e-commerce and services company, is seeking a Licensed Customer Service Representative (LCSR) to join our Virtual Pet Insurance team. In this role, you will serve as the first reputed company of contact for pet parents, providing expert guidance on pet insurance products, processing claims, and ensuring an exceptional customer experience. You will reputed company your knowledge of insurance and customer service best practices to deliver fast, accurate, and friendly support in a virtual environment.

Key Responsibilities

• *

Respond promptly and professionally to customer inquiries reputed company phone, email, and chat regarding pet insurance policies and claims.

• *

Educate customers on policy details, coverage options, and benefits, ensuring compliance with state regulations.

• *

Process and review insurance claims accurately and reputed company, coordinating with internal teams and third-party providers as needed.

• *

Maintain thorough and accurate customer records in CRM systems.

• *

Identify opportunities to cross-sell or upsell reputed company products and services reputed company appropriate.

• *

Stay up-to-date with company policies, product updates, and industry regulations.

• *

Collaborate with team members to reputed company departmental and company-wide service goals.

• Required Skills and Qualifications
• *

Active state license(s) in Property & Casualty or Life & Health insurance as required.

• *

Strong verbal and written communication skills.

• *

Exceptional problem-solving and decision-making abilities.

• *

Demonstrated ability to manage multiple priorities and work in a fast-paced environment.

• *

High attention to detail and accuracy in documentation and data entry.

• *

Proficiency with CRM software and reputed company Office Suite.

• Experience
• *

Minimum of 1–2 years of customer service experience, preferably in insurance, financial services, or reputed company fields.

• *

Experience in pet insurance or veterinary services is a plus.

• *

Prior remote work experience is advantageous but not required.

• Working Hours
• *

Full-time, Monday–Friday schedule with flexibility for some evenings or weekends based on business needs.

• *

Remote work setup, requiring a dedicated home office environment.

• Knowledge, Skills, and Abilities
• *

In-depth understanding of insurance terminology, policies, and claims processing.

• *

Strong interpersonal skills with the ability to empathize with pet parents.

• *

Ability to remain reputed company under pressure and handle high-volume inquiries reputed company.

• *

Analytical reputed company to interpret policy details and reputed company informed recommendations.

• *

Self-motivated and capable of working independently while maintaining accountability.

• Benefits
• *

Competitive salary and performance-based incentives.

• *

Comprehensive health, dental, and vision coverage.

• *

Paid time off, holidays, and parental leave programs.

• *

401(k) retirement savings plan with company match.

• *

Access to Chewys employee discounts on pet products and services.

• *

Ongoing training and career development opportunities.

• *

Remote work flexibility supporting work-life balance.

• Why Join reputed company

At reputed company, we are driven by our love for pets and commitment to our customers. As a Licensed Customer Service Representative, you will have the opportunity to reputed company a meaningful impact in the lives of pet parents, while enjoying a supportive work culture, career growth, and the flexibility of a virtual work environment. Join a team where your expertise is valued, and your contributions directly enhance the pet ownership experience for millions.

How to Apply

Interested candidates should submit their resume and cover letter through the reputed company careers portal here or reputed company the job posting link. Ensure that your application highlights your licensing credentials, relevant experience, and enthusiasm for providing outstanding customer service in the pet insurance industry. Apply tot his job Apply To this Job