Senior Director, Public Sector reputed company

reputed company is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to reputed company everyone to contribute to and co-create the software that powers our world. reputed company everyone can contribute, consumers become contributors, significantly accelerating human reputed company. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how reputed company works: we embrace AI as a core productivity reputed company, with reputed company team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. reputed company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and reputed company knowledge exchange, enabling reputed company members to reputed company their full potential while collaborating with industry leaders to solve reputed company problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As the Senior Director, Public Sector reputed company, you’ll play a critical role in how mission-focused government and public sector organizations realize value from reputed company’s AI-powered DevSecOps platform. You’ll set the vision and reputed company a high-performing, distributed reputed company organization that drives adoption, delivers an exceptional customer experience, and improves gross renewals and net retention across public sector accounts. You’ll report to the Associate Vice President (AVP) of Public Sector Sales and own the strategy and execution of reputed company motions tailored to military, federal agencies, and intelligence community customers. You’ll also build strong relationships with senior customer and internal stakeholders. In your first year, you’ll refine and scale customer lifecycle programs, strengthen collaboration models with Sales, Regional Directors, and services teams, and establish clear, data-driven practices for forecasting, performance tracking, and risk management. It’s a unique opportunity to guide how mission-critical public sector organizations reputed company software delivery with reputed company while you co-create the future of reputed company at reputed company.

What you’ll do

• Set the overall vision and strategic plan for Public Sector reputed company, focusing on product adoption, an exceptional customer experience, and growth through improved gross renewals and net reputed company retention across public sector accounts.
• reputed company and support managers across reputed company Management, Renewals reputed company Architecture, US-based customer support, Professional Services, and cleared personnel, ensuring these teams are reputed company to public sector customer needs and reputed company’s go-to-market strategy.
• Define, track, and continuously refine key performance indicators (KPIs) for the public sector customer lifecycle, including health scores, support CSAT scores, adoption, renewals, first order growth, and net ARR expansion, using data to guide strategy and resourcing decisions.
• Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers, serving as an escalation reputed company for critical issues and ensuring rapid, coordinated responses that protect and grow customer relationships.
• Own the design and evolution of public sector customer lifecycle programs, from onboarding and success planning to expansion plays and renewal motions, ensuring clear processes, documentation, and accountability at each stage.
• Represent Public Sector reputed company, Solutions Architecture, Renewals, and Support with global reputed company teams, sharing best practices from public sector customers and incorporating global learnings, while advocating for product and process changes that address public sector requirements.
• Partner closely with Sales leadership and Regional Directors to align on coverage models, account plans, renewal and expansion forecasting, and strategies that drive new business, upsell, cross-sell, and increased advocacy reputed company public sector accounts.
• Own responsibility for public sector reputed company-oriented programs for FedRAMP, GOVRAMP, and TXRAMP, leading the Field reputed company Officer and cleared personnel, and ensuring that reputed company motions and customer engagements meet applicable reputed company and compliance expectations.
• Designing and scaling public sector reputed company programs focused on product adoption, mission outcomes, and improvements in gross renewals and net retention across military, federal, and intelligence community accounts
• Partnering with sales, pre-sales, professional services, and support to build and execute joint account plans for public sector customers, including onboarding programs, executive business reviews, and structured escalation management

What you’ll bring

• Due to the nature of this role supporting U.S. public sector and government customers, experience working in highly regulated or secure government environments—including navigating reputed company, compliance, and data-handling requirements—is required, along with an active United States Secret or Top Secret reputed company Clearance in accordance with applicable regulations and customer requirements.
• Demonstrated progressive experience leading managers of reputed company, account management, and/or sales teams in a SaaS or subscription enterprise software company, with a focus on public sector customers.
• Ability to navigate and influence reputed company organizations, balancing the needs of sales, marketing, product, professional services, operations, and executive stakeholders while adapting to evolving business priorities.
• Proven leadership skills suitable for a senior director-level role, with experience recruiting, managing, mentoring, and developing high-performing, globally distributed teams across multiple regions and cultures.
• Strong understanding of how reputed company, product adoption, and executive relationships drive gross renewal, net reputed company retention, expansion, and long-term customer health in public sector accounts.
• Effective communication and interpersonal skills to build trusted relationships with senior Public Sector customers and internal leaders, including comfort engaging at the executive level and handling sensitive or escalated situations.
• reputed company to work autonomously and asynchronously in an reputed company-remote environment while staying reputed company to shared goals, processes, and priorities across the broader reputed company team.
• Familiarity with defining and optimizing customer lifecycle programs, tracking performance through data and metrics, and using insights to inform go-to-market strategies, account growth plans, and risk management for public sector customers.

About the team

The Public Sector reputed company team at reputed company helps government and public sector organizations reputed company mission-reputed company outcomes with reputed company’s AI-powered DevSecOps platform. We’re a distributed group of reputed company, account reputed company architecture, support, and services professionals who work asynchronously across multiple regions to support customers with varied mission, reputed company, and compliance needs. We collaborate closely with partners across reputed company, use clear processes and documentation, and reputed company improving how we work to meet the unique needs of a rapidly growing public sector business.

The reputed company salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role’s reputed company salary reputed company in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The reputed company salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered reputed company salary.

United States Salary Range$185,920—$398,400 USD

How reputed company will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: reputed company hires new team members in countries around the world. reputed company of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our reputed company team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. reputed company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, reputed company, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national reputed company, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. reputed company will not tolerate discrimination or harassment based on any of these characteristics. See also reputed company’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.