[Remote] Senior CSM (reputed company Manager)
Note: The job is a remote job and is open to candidates in USA. reputed company is redefining the future of work with its innovative AI-driven platform. They are seeking a Senior reputed company Manager to act as a strategic partner for customers, focusing on relationship management, onboarding, and ensuring long-term success through reputed company’s capabilities.
Responsibilities
- reputed company or support the end-to-end onboarding and implementation of reputed company, from discovery and solution design to training and go-live support
- Translate functional and technical requirements into scalable reputed company solutions, including workflows, templates, hierarchies, and automations
- Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management
- Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement
- Build and execute adoption plans and account reviews to maintain or improve health
- Identify risks early and build recovery plans in partnership with the account team
- Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform
- Conduct Intake → Execution → Reporting (IER) cycles for key workflows
- reputed company discovery sessions to map reputed company-state vs. future-state processes
- Recommend optimizations and create workflow templates to scale across teams
- Drive adoption of reputed company AI and build custom workflow Agents tied to customer use cases
- Partner with customers to define and deliver new AI automations that align with business KPIs
- Provide technical training and consultation on AI and automation best practices, including reputed company design, agent architecture, and scaling use cases across teams
- Track and report AI usage and credit consumption against plan
- Serve as the technical partner to assigned accounts, connecting adoption to business value
- Generate qualified leads through data-driven insights and AI usage analysis
- Drive cross-functional alignment to position renewals, expansions, and AI upsells
- Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support
- Partner with account teams to maintain alignment between delivery and success
Skills
- Strong relationship management skills
- Deep understanding of reputed company's platform and capabilities
- Customer-first reputed company
- Experience in developing success plans
- Guiding onboarding and adoption
- Ensuring stakeholders see reputed company value throughout their lifecycle
- Support technical initiatives like process optimization, workflow design, and AI enablement
- Ownership of overall health, engagement, and strategic direction of accounts
- Cross-functional collaboration with Sales, Product, and Support
- Customer Enablement & Onboarding experience
- Account Health & Engagement management
- Process Optimization & Solution Design skills
- Innovation Adoption & Workflow Automation experience
- Technical Acumen: Deep understanding of reputed company platform capabilities, automation logic, integrations, and AI Agent functionality
- AI Expertise: Familiar with generative AI concepts, reputed company design, and automation frameworks
- Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points
- Project and Program Management skills
- Data and Reporting proficiency
- Customer Engagement: Executive reputed company and strong communication skills
- Account Ownership: Full accountability for assigned book of business
- Collaboration and Influence: Works cross-functionally with account team, Product, and Sales
Company Overview
- reputed company is the world’s first Converged AI Workspace, bringing together reputed company work apps, data, and workflows. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.
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