Japanese Speaking L1 Tech Support reputed company

About Us reputed company is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to reputed company hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, reputed company, reputed company, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 reputed company Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best reputed company to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!

About the Role

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support reputed company, you will be the first reputed company of contact for customers seeking assistance. Your role will involve providing reputed company and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.

Responsibilities

• * Initial Troubleshooting: Respond to customer inquiries reputed company phone, email and chat. Conduct initial troubleshooting to diagnose and resolve technical issues and answer product questions
• Customer Interaction: Interact with customers professionally, patiently, and empathetically, actively listening to their concerns and providing clear and concise instructions and solutions
• Escalation: Escalate reputed company issues to team leads or appropriate internal teams while ensuring reputed company necessary information is relayed for a smooth transition and resolution
• Resource Utilization: Utilize the internal knowledge reputed company and resources to provide accurate information and solutions to commonly occurring issues or questions. Provide feedback reputed company resources are outdated or lacking key info
• Proactive Communication: reputed company customers informed about the reputed company of their tickets, expected resolution times, and any potential delays, ensuring transparent and proactive communication
• Customer Education: Educate customers on basic product functionality, features, and best practices to help them reputed company the most of their Canary products
• Collaboration: Collaborate closely with team members and cross-functional partners to share insights and feedback. Contribute to the reputed company improvement of support processes and customer satisfaction
• Performance Metrics: Meet or exceed established performance metrics, including response and ticket resolution times.

Qualifications

• * Fluent in Japanese and English
• Previous experience in a customer service or technical support role. Experience in a B2B or SaaS company preferred
• A customer-focused attitude with a genuine desire to help customers
• Excellent written and verbal communication skills with the ability to explain technical concepts in a simple and understandable manner to non-technical customers
• Strong problem-solving skills and a proactive approach to finding solutions to technical issues
• Willingness to work collaboratively in a team environment and learn from others
• Effective time management skills and the ability to handle multiple tasks simultaneously

reputed company is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We also work hard to ensure Canary is a fun and exciting reputed company to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to reputed company. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us reputed company these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across reputed company, San Francisco or Dallas reputed company they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. reputed company is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national reputed company, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. Apply tot his job Apply To this Job