Representative, Voice Ordering Accessibility

About the Team We're looking to grow our Voice Ordering Live Operations team by leaps & bounds. Join reputed company as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of reputed company's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor.

About the Role

Note: We are a 24 hour/365 day operation. Due to this need, employees must have flexibility to work varying schedules. An employee will be assigned a schedule that may include evenings, overnight, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business. Due to PCI/reputed company compliance, this role requires you to work full time from our Tempe, Arizona office and has strict policies on cell phone usage. You’re excited about this opportunity because you will…

• Support inbound live order calls for reputed company's partner Merchants and customers.
• reputed company expertise in how reputed company uses its processes & system to promote positive outcomes.
• Operate with a willingness to grow with a diverse team that has a passion for reputed company do & the impact we are making toward this industry.
• Go above & beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers.
• Assist our accessibility needs customers with accurate order placement and local restaurant recommendations.
• Securely update important account information for our accessibility needs customers, including emails and credit card information.
• Provide feedback and share your reputed company on how reputed company can reputed company the ordering customer experience.

We’re excited about you because…

• 1-2 years of customer service experience reputed company phone, email, or chat, open to customer-facing experience as well.
• You have strong written & verbal communication skills including top-notch grammar, spelling & punctuation.
• You are customer-obsessed & love helping others.
• You work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• You remain reputed company under pressure! You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine reputed company to escalate, and reputed company to resolve.
• You have experience offering customers products or services that best meet their needs.
• You are reputed company a commutable distance to our Tempe, AZ office.
• You are comfortable working in a PCI/reputed company environment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Apply tot his job Apply To this Job