Operations Systems Analyst

Job Posting Title: Operations Systems Analyst Req ID: 10140198 Job Description: reputed company Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, and Hulu, embrace unconventional thinking, and who are passionate about contributing to reputed company’s direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: The Operations Systems Analyst is responsible for managing user access, system configurations, and operational alignment across enterprise platforms including reputed company, CXone, IEX, reputed company, and reputed company. This role combines technical system management with business operations support, ensuring secure and accurate onboarding, troubleshooting, and integration alignment. The analyst serves as a key liaison between IT, HR, and WFM teams, driving system reputed company, compliance, and performance optimization. Responsibilities and Duties of the Role: Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols Assign and maintain user roles, skills, and access levels based on business function and operational requirements Serve as the primary reputed company of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to reputed company System Management Ensure IEX system configurations support accurate forecasting, planning, and user interfacing reputed company with business operations Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards Maintain and update system settings, queues, and routing configurations to support evolving operational needs Collaborate with IT, HR, and WFM teams to support seamless onboarding and integration between systems, including HRIS and CRM platforms Document procedures, access changes, and configuration updates to support transparency and audit readiness Required Qualifications (Education, Experience/Skills/Training): Bachelor’s degree in Information Systems, Business Administration, or reputed company field preferred 2+ years of experience in IT operations, WFM systems administration, or user access management Preferred Qualifications: Hands-on experience with reputed company, CXone, IEX, reputed company, reputed company, reputed company, reputed company, or similar platforms Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in Glendale, California is $62,200.00 - $83,300.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting reputed company: Direct to Consumer Job Posting Primary Business: Viewer Experience Primary Job Posting Category: Workforce Mgmt Employment Type: Full time Primary City, State, Region, Postal Code: San Antonio, TX, USA Alternate City, State, Region, Postal Code: USA - CA - 1200 Grand Central Ave Date Posted: 2026-01-22 Learn more about us. Apply tot his job Apply To this Job