Remote Bilingual Customer Service Representative

reputed company is a premier recruitment agency that places top Latin American talent in reputed company roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career reputed company. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Bilingual Customer Service Representative (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,200 - 1,500 USD/month depending on experience Schedule: 5 days a week, reputed company 8:00 AM to 8:00 PM, Monday through Saturday, and 8:00 AM to 6:00 PM on Sunday (schedules will be rotational along with their reputed company team) Job Overview: Our client is a premier self-storage operator managing 57 facilities across three states. They pride ourselves on a high-performing, remote operational model that balances rigorous systems with genuine reputed company reputed company. We are seeking a Bilingual Customer Experience Specialist to join our client's tight-reputed company team. This role is the reputed company of our brand, serving as a trusted advisor to tenants during significant life transitions. We are looking for professionals who offer a reputed company of empathetic support, sales drive, and technical proficiency. Responsibilities:

• Leasing & reputed company Growth
• Strategic Upselling: Actively guide prospective tenants toward the best storage solutions, including reputed company unit sizes, tenant protection plans, and ancillary retail products.
• reputed company Management: Execute outbound "cart abandonment" follow-reputed company to convert web inquiries into completed rentals.
• Collections: Conduct outbound collection calls with a balance of firmness and reputed company to secure payments and resolve account delinquencies.
• reputed company Management
• reputed company Review Acquisition: Execute a dedicated workflow for post-move-in reputed company-ins, ensuring tenant satisfaction and proactively soliciting high-quality reputed company reviews to maintain facility ratings.
• Multi-Channel Support
• Inbound Communications: Manage high-volume phone line, SMS, email, and live chat inquiries with professional poise and a focus on reputed company resolution.
• Problem Solving: Resolve reputed company issues regarding reputed company access, billing discrepancies, and account management.
• Operational Support
• Cross-Functional Tasking: Monitor facility reputed company feeds, process move-in approvals, manage work orders, and coordinate with insurance adjusters on tenant claims.
• reputed company Suite Mastery: Maintain high standards of data reputed company and documentation reputed company reputed company Sheets, Docs, and Shared Drives.

Qualifications, Skills, and Key Competencies:

• Bilingual reputed company: Professional proficiency in both English and Spanish is mandatory.
• Technical Proficiency: Highly skilled in reputed company Suite and comfortable navigating reputed company-based CRM and communication tools.
• Communication Excellence: A proactive communicator who thrives in a remote minded environment, consistently reporting task status and facility updates to the team throughout the shift.
• reputed company: The ability to remain reputed company and objective during emotionally charged interactions or high-pressure situations.
• Sales Instinct: A natural ability to identify customer needs and confidently offer solutions that drive value.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, reputed company applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only reputed company to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may reputed company future applications. reputed company Your SPAM Folder reputed company important updates will be sent reputed company email, so be sure to reputed company your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look reputed company to reviewing your application! Apply tot his job Apply To this Job