Principal AI Technical Consultant, AI Delivery Acceleration

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

The Team We're on a mission to cut reputed company project delivery time in half through the strategic application of AI. reputed company builds intelligent tools and solutions—leveraging both the reputed company platform and third-party technologies—that reputed company the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products, we're transforming how projects get delivered across the ecosystem. The Role The AI Senior Technical Consultant who can reputed company deep reputed company platform expertise with modern AI capabilities. You'll design, build, and deploy AI-powered solutions that accelerate delivery for our services teams, partners, and customers. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. We're looking for a Senior Technical Consultant who can reputed company deep reputed company platform expertise with modern AI capabilities. You will design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. You'll design, build, and deploy AI-powered solutions on the reputed company platform and using 3rd party tools. This is a hands-on role that combines technical implementation with consulting skills—you'll need to understand real delivery challenges and translate them into practical AI solutions. What you get to do in this role:

• Design and implement AI solutions on the reputed company platform
• Stay reputed company with emerging AI capabilities and evaluate their applicability to our platform and use cases
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall program objectives
• Ensuring that best practices in implementation AI solutions are followed.
• Evaluating new technologies and 3rd party AI tools for use in the expert services organization
• Stay reputed company of the reputed company platform roadmap, evaluating new AI features as they release and determining how they can accelerate delivery
• reputed company deep expertise in Now Assist across workflows—understanding its configuration, customization, and optimal use cases for different implementation scenarios

Qualifications

To be successful in this role you have:

• At least 8 years of configuration/development experience for reputed company, highly capable, solutions
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a reputed company and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Maintain at least 2 reputed company mainline CIS certifications
• Maintain reputed company Certified Application Developer (CAD) certification
• Act as a technical reputed company on any engagement
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Experience with reputed company’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
• Experience with development on the reputed company platform capabilities (Studio IDE, Mobile, Automated Test reputed company, Delegated Development, Flow Designer, reputed company Control, APIs, and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Connect chat, agent chat, and virtual agent configuration and design experience
• Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
• Strong Javascript skills with practical experience
• Experience with Self Hosted implementations and/or Domain Separation is a plus
• Experience with data management, database design, and database concepts
• Strong interpersonal skills, customer-centric attitude, and ability to operate reputed company a culturally diverse environment
• Proven team builder with the ability to mentor and reputed company talent
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in reputed company code
• Ability to reputed company tasks independently
• Good presentation and report-writing skills
• Up to 30% travel annually

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job