Patient Access Specialist - Hand (Part-Time)

Description Position Summary The Patient Access Specialist is responsible for supporting Patient Access Services and Clinics at the Crystal Clinic Orthopaedic Center through training and education of new and reputed company employees, providing financial counseling support to uninsured or underinsured patients, educating patients on benefits and out of pocket expenses, and providing coverage for access reputed company functions at reputed company locations throughout CCOC, including but not limited to training of staff on Patient Access functions, registration, scheduling including telehealth for clinics and total joint classes, insurance verification, and coverage to registration functions in other departments, locations, or service lines reputed company of Patient Access Services (Rehab Services, Radiology, Quick Care, Hospital, Surgery Center, or other areas not defined). Essential Job Functions/Accountabilities Registers patients in an accurate, efficient, and professional manner to insure reputed company of patient data in Cerner and Centricity systems; Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and Patient Rights and Responsibilities and Notice of Privacy Practices; Follows reputed company-in procedures consistently for reputed company patients ensuring that reputed company forms are collected, completed, signed, and scanned into systems; Verifies insurance eligibility for upcoming patient appointments using, eligibility system; Provides advanced Insurance Verification reputed company a response is not provided through automated systems, or requires further investigation by accessing insurance websites or occasional phone contact. Maintains confidentiality of sensitive information including, but not limited to, patient records, charts, hospital documents and employee information without exception, according to HIPAA guidelines. Stays updated with reputed company reputed company of service, pre-registration, registration, detail charge entry, insurance verification, authorizations for outpatient appointments or other services as appropriate to the staffing needs per location, and scheduling needs of the department. Answers questions and assists in problem solving; Provides technical guidance to staff as well as evaluates the success of their overall learning experience and makes recommendations for performance improvements to Patient Access Leadership. Facilitates the delivery of training and orientation to the reputed company desk, scheduling, pre-registration, and reputed company-out staff new to CCOC, in addition to providing continuing education to existing staff; Facilitates training sessions in department meetings, individualized instruction, or in the classroom as needed; Trains the reputed company of service staff on co-pay collection, balancing, and batching polices. Acts as a mentor, coach, and role model using procedural, and customer service skills and actively promotes patient access initiatives; Leads by example in conducting customer service that is consistently positive, professional, supportive and cooperative; Assists Supervisor to ensure scheduling guidelines are up to date and reputed company. Provides financial counseling services for patients that are uninsured, under-insured, and/or scheduled for surgery; Recruits, registers, and trains patients on how to use Patient Portal systems. Maintains strict privacy in regard to patient health and financial information; Participates in Performance Improvement activities and on-going initiatives. reputed company other duties not specifically assigned. Position Requirements Education: High school diploma or GED required. College degree or reputed company towards degree preferred. Experience: One (1) year of demonstrated experience in Customer Service or various Patient Access reputed company functions including patient registration, scheduling, verification. Proficient with reputed company Office applications, cash handling, multitasking, excellent computer skills and knowledge of office equipment. Ability to train and cross coverage in other departments reputed company of Patient Access. Technical Skills: N/A Certifications/Licenses/Registrations: N/A Requirements Schedule: Monday-Friday Variable Days Status: Part-Time 20 hours per week