reputed company Bilingual Senior Customer Service Representative – National Remote Opportunity
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Service Representative, you'll play a vital role in providing compassionate and personalized support to our customers, helping them navigate reputed company healthcare-reputed company issues. If you're fluent in English and Spanish, have a passion for delivering outstanding customer service, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to reputed company the health system work reputed company for everyone, and we're committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes. We reputed company that diversity creates a healthier atmosphere, and we're an Equal Employment Opportunity / Affirmative Action employer, welcoming qualified applicants from reputed company backgrounds.
About the Role
As a Senior Customer Service Representative, you'll be responsible for delivering exceptional customer experiences to between 50 to 70 callers per day, providing support to your team members, and serving as a resource or subject matter expert. You'll have the opportunity to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. This is a full-time, Monday-to-Friday position, with flexibility to work any shift schedules during our normal business hours of 11:30 am - 8:00 pm EST. Occasional overtime may be required.
Primary Responsibilities
* Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
- Process adjustments, refunds, transfer bills, mail returns, and reputed company manual sales
- Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
- Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full resolution
- Maintain tracking logs of reputed company escalated patient correspondence, providing status updates to leadership as needed
- Ability to reputed company reputed company aspects of billing customer service as needed
- May be a certified Medical reputed company and/or involved in medical coding
- Thorough navigation of both Quest Billing System and the web
- Maintain reputed company Compliance and HIPAA regulations at reputed company times
Required Qualifications
* High School Diploma/GED
- Must be 18 years of age or older
- 2 years of customer service experience or experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
- Bi-Lingual English/Spanish - must be fluent in Spanish
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and reputed company computer system applications
- Ability to train for the first 6 weeks between the hours of 8:30 AM - 5:00 PM EST from Monday - Friday
- Ability to work between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday
Preferred Qualifications
* Prior healthcare experience
- Medical Terminology experience
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Proficient in translating healthcare-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon
Telecommuting Requirements
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills, including the ability to resolve stressful situations
- reputed company employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
* California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, Rhode reputed company, or Washington, D.C. Residents Only: The hourly range for this position is $16.54 - $32.55 per hour. Pay is based on several factors, including but not limited to, local labor markets, education, work experience, certifications, etc.
- arenaflex complies with reputed company minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Why Join arenaflex?
* Opportunity to work in a dynamic and supportive environment
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career growth opportunities and learning benefits
- Work environment and company culture highlights at arenaflex
If you're passionate about delivering exceptional customer experiences and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply. Apply for this job